7 Replies Latest reply on Apr 2, 2020 11:45 PM by julatoski

    Appvol agent update for 4.0.1 failed with roolback

    starshark Novice

      Erro in installation log containing string

       

      MSI (s) (70:FC) [12:41:13:144]: Executing op: CustomActionSchedule(Action=ExecSecureObjects,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)

      MSI (s) (70:E8) [12:41:13:160]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI55C4.tmp, Entrypoint: ExecSecureObjects

      ExecSecureObjects:  Entering ExecSecureObjects in C:\Windows\Installer\MSI55C4.tmp, version 3.11.2318.0

      ExecSecureObjects:  Securing Object: C:\Program Files (x86)\CloudVolumes\Agent\Logs\ Type: CreateFolder User: Authenticated Users

      ExecSecureObjects:  Error 0x80070534: failed to get sid for account: NT AUTHORITY\Authenticated Users

      CustomAction ExecSecureObjects returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

      Action ended 12:41:13: InstallFinalize. Return value 3.

      MSI (s) (70:FC) [12:41:13:191]: Note: 1: 2265 2:  3: -2147287035

      MSI (s) (70:FC) [12:41:13:191]: User policy value 'DisableRollback' is 0

      MSI (s) (70:FC) [12:41:13:207]: Machine policy value 'DisableRollback' is 0

      MSI (s) (70:FC) [12:41:13:207]: Note: 1: 2318 2: 

      MSI (s) (70:FC) [12:41:13:207]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1350133029,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)

      MSI (s) (70:FC) [12:41:13:207]: Executing op: DialogInfo(Type=0,Argument=1033)

      MSI (s) (70:FC) [12:41:13:207]: Executing op: DialogInfo(Type=1,Argument=App Volumes Agent)

      MSI (s) (70:FC) [12:41:13:207]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

      Action 12:41:13: Rollback. Rolling back action:

      Rollback: ExecSecureObjects

      MSI (s) (70:FC) [12:41:13:222]: Executing op: ActionStart(Name=ExecSecureObjects,,)

      MSI (s) (70:FC) [12:41:13:222]: Executing op: ProductInfo(ProductKey={FA91D6E1-0690-4B56-ACB0-E9B8BD346095},ProductName=App Volumes Agent,PackageName=App Volumes Agent.msi,Language=1033,Version=67108865,Assignment=1,ObsoleteArg=0,ProductIcon=CloudVolumes.ico,PackageMediaPath=\Installation\Agent\,PackageCode={4D948CF3-7984-4A7E-80AB-0E25949B7F03},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)

      Rollback: Updating environment strings

       

      In non-english (example russian) windows system not exists nt account NT AUTHORITY\Authenticated Users, but exist localized account with same sid.

      For example

      part of cmd whoami /groups

      .....

      NT AUTHORITY\Прошедшие проверку                                      Хорошо известная группа S-1-5-11     Обязательная группа, Включены по умолчанию, Включенная группа

      .....

       

      Maybe this information help us. Thanks for great product.