VMware Support Community
WAGE1970
Contributor
Contributor

Can't access Skyline web interface

Hello,

I have Skyline 2.2.0.0 build 14617436 and I am trying to access the web portal and the connection keeps timing out. I ran the command to restart the network and it worked for a bit that I was able to get to the login screen, and then it failed again. I am able to get into the command line for the VM but nothing else. Network configurations have stayed the same. Any auggestions?

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ashwin_prakash
VMware Employee
VMware Employee

Hello WAGE1970

Welcome to Skyline Community,

As per the description, we understand that you are unable to login to the Skyline UI (https://skylineip) using the Admin User.

We see that the collector is not upgraded to the latest version which is 2.3.0.2 and the collector version that you are running is on Skyline 2.2.0.0 build 14617436

Request you to first upgrade the Collector.

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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WAGE1970
Contributor
Contributor

How am I able to upgrade if I can't get to the login?

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sri_vmware
VMware Employee
VMware Employee

Since you mentioned that accessing the Skyline times out, do we notice the Red Banner " No Networking Detected. Please login and run the command /opt/vmware/share/vami/vami_config_net to Reconfigure the Network" when we login to Skyline console. Is the Skyline collector reachable on the network?

If not then we need to run the command /opt/vmware/share/vami/vami_config_net and update so that we can have the Skyline collector on the network.

Are we able to access the VAMI by logging into: https://skyline_collector_ip_address_or_fqdn:5480. If accessible then

Log in using the root username and password.

Click Login.

Click Update.

Click Check Updates.

If an update is available, click Install Updates.

Sincerely
Srikanth HS
Skyline Support Moderator
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