10 Replies Latest reply on May 6, 2020 12:27 PM by Sooperfly

    Upgrade from 6.5 to 6.7 fails: "

    hwaltari Novice

      All,

       

      I'm trying to upgade a 2 host cluster from 6.5 to 6.7U3. But remediation fails in early stage. The messaage is

      "Could not stage image profile '(Updated) HPE-ESXi-6.7.0-Update3-iso-Gen9plus-670.U3.10.5.0.48': ('MSCC_bootbank_smartpqi_1.0.4.3008-1OEM.670.0.0.8169922', 'Could not find a trusted signer.')"

       

      What does that actually mean and how to correct the issue?

       

      These are HP DL380G9 -servers.

        • 1. Re: Upgrade from 6.5 to 6.7 fails: "
          Nawals Expert

          Can you confirm are you using ISO image for upgrade or offline bundle?

          Nawals
          • 2. Re: Upgrade from 6.5 to 6.7 fails: "
            daphnissov Guru
            vExpertCommunity Warriors

            Nawals how are you determining that the smartpqi driver is actually unused by OP? Unless you know this isn't needed by the existing hardware, it's not a good idea to recommend to someone that they blindly remove a driver from a system.

            • 3. Re: Upgrade from 6.5 to 6.7 fails: "
              Nawals Expert

              @daphnissov - I worked on HP Proliant server many years and face such issue. So ask to check if not in used. Anyway I remove my replied.

              Nawals
              • 4. Re: Upgrade from 6.5 to 6.7 fails: "
                daphnissov Guru
                Community WarriorsvExpert

                Yeah, I get that, but just because you weren't using that driver and could remove it doesn't mean someone else isn't using it. The error message means the signing can't be verified. Removing it is like taking a sledgehammer to it and not addressing the real issue.

                • 5. Re: Upgrade from 6.5 to 6.7 fails: "
                  hwaltari Novice

                  All,

                   

                  The image I'm using is: HPE-ESXi-6.7.0-Update3-iso-Gen9plus-670.U3.10.5.0.48.iso

                   

                  The smartpqi driver is at least loaded currently

                   

                  ~] esxcli software vib get -n smartpqi
                  MSCC_bootbank_smartpqi_1.0.0.1060-1OEM.650.0.0.4598673
                     Name: smartpqi
                     Version: 1.0.0.1060-1OEM.650.0.0.4598673
                     Type: bootbank
                     Vendor: MSCC
                     Acceptance Level: VMwareCertified
                     Summary: SmartPqi Native driver
                     Description: VMware native driver module for Microsemi SmartPqi controllers
                  ...
                  
                  • 6. Re: Upgrade from 6.5 to 6.7 fails: "
                    Nawals Expert

                    Okay. So you upgraded ESXi successfully or still facing same issue? Is still facing issue I would suggest to use offline bundle.zip file for upgrade instead of ISO.

                    Nawals
                    • 7. Re: Upgrade from 6.5 to 6.7 fails: "
                      hwaltari Novice

                      Hi, Nawals

                       

                      I have not upgraded, as the remediation process fails.

                      Thanks for the suggestion. i just wonder if the driver is not signed, as I suspect in the ISO, how would an offline bundle be any different? Ofc my experience with this kind of issues is limitedm and I  would like to hear your opinion.

                      • 8. Re: Upgrade from 6.5 to 6.7 fails: "
                        Nawals Expert

                        Okay. Offline bundle is zip file which you can download from VMware portal based on vendor hardware. This is very easy way to upgrade using single command and reboot.

                         

                        Following steps:

                        1. First download customized offline bundle based on hardware model which you are using.

                        2. Upload to datastore

                        3. SSH to target ESXi Host

                        4. Browse datastore using cd /vmfs/volumes

                         

                        Below given example command for upgrade ESXi using offline bundle.

                        # esxcli software sources profile list -d "/vmfs/volumes/5b48662e-e1e205e8-92b7-0017a477240c/Mware-ESXi-6.5.0-Update2-9298722-HPE-preGen9-650.U2.9.6.8.3-Sep2018-depot.zip"

                        Name                                           Vendor                      Acceptance Level

                        ---------------------------------------------  --------------------------  ----------------

                        HPE-ESXi-6.5.0-Update2-preGen9-650.U2.9.6.8.3  Hewlett Packard Enterprise  PartnerSupported

                         

                        #esxcli software profile update -d /vmfs/volumes/5b48662e-e1e205e8-92b7-0017a477240c/ISO/VMware-ESXi-6.5.0-Update2-9298722-HPE-preGen9-650.U2.9.6.8.3-Sep2018-depot.zip -p aboveProfilename

                        Nawals
                        • 9. Re: Upgrade from 6.5 to 6.7 fails: "
                          hwaltari Novice

                          Thanks. I'll try that and see what happens.

                          • 10. Re: Upgrade from 6.5 to 6.7 fails: "
                            Sooperfly Lurker

                            I had the same issue with an upgrade on a Dell server. This worked for me. The offline bundle was slighly a version less. Upgrade with original baseline completed after applying this.