4 Replies Latest reply on Mar 19, 2020 10:17 PM by jonathanjabez

    MyLearn login is redirecting to Partner Central

    jonathanjabez Hot Shot

      My mylearn account is Jonathan.jabez1@gmail.com

       

      Today I wrote my VCP 7 DTM Exam and passed.

       

      I tried to login to my account and it is telling my email address is identified as a VMware partner. This is my personal email address fro Gmail. I do have separate Partner login Jonathan.jeyasingh@hpe.com.vmw.

       

      But this login doesn't show my earlier certifications. I need help to login to my personal my learn account.

       

      Please help.

        • 1. Re: MyLearn login is redirecting to Partner Central
          chrisgnoon Enthusiast

          It seems to be a known issue.  I have a ticket open with VMware for the same thing.

           

          I have a gmail.com account which is linked to my @work.com account (so they can use my VCP).  I assume you have the same thing?  This is causing my gmail.com address to be seen as a partner email address and I'm unable to log into mylearn.vmware.com.  Regardless of if you are a partner or not, we should still be allowed to log into mylearn.

           

          Once I hear back on my ticket I will update you here.

          1 person found this helpful
          • 2. Re: MyLearn login is redirecting to Partner Central
            tom-ber Lurker

            same behaviour here.

            mylearn account associated with private E-Mail address but forwarded to Partner connect.

            Login or password reset not working.

            I Used to have an salesforce account associated with my company E-Mail address.

            But  am not able to log in with my former salesforce credentials nor ca reset my password.

             

            My issue is different as I urgently need to reschedule an Exam.

             

            Certification case is still unresolved, E-Mail to partnercentral not even answered.

            Will keep you informed once I see any progress.

            • 3. Re: MyLearn login is redirecting to Partner Central
              chrisgnoon Enthusiast

              My requirement was the same. I needed to pay for an exam urgently.

               

              In the end I used Safari (I'm sure other browsers will work). I attempted to log into myLearn which forwarded me to the partner site. Here I logged in using my personal email address and navigated to the University or Education section (not 100% sure on the title). Here the page appears to fail to load but it's loading.  Give it 30-60 seconds and you will have a similar portal to myLearn.

               

              I hope this helps.

               

              If you still have issues I can send some screenshots over tomorrow on each step I took.

              • 4. Re: MyLearn login is redirecting to Partner Central
                jonathanjabez Hot Shot

                Hi,

                 

                My issue with MyLearn login is resolved by VMware MyLearn Support team. Earlier I raised a ticket with them. They have merged all my accounts to my personal email address in MyLearn. Post which, I could login to MyLearn which did not redirect to partner portal and I could see my certifications. So, please raise a support tick with MyLearn support team to address this issue.