500 Request failed

[Na32123]

When adding a vCenter Server to SkyLine collector, I'm getting the following error:

Http failure response for https://FQ/api/v1/manage/collection:

... 54 common frames omitted

at com.vmware.fieldtools.collector.api.host.SkylineKeyStore.writePasswordToKeyStore(SkylineKeyStore.java:50)

at javax.crypto.SecretKeyFactory.generateSecret(SecretKeyFactory.java:336)

at com.sun.crypto.provider.PBEKeyFactory.engineGenerateSecret(PBEKeyFactory.java:219)

at com.sun.crypto.provider.PBEKey.<init>(PBEKey.java:65)

Caused by: java.security.spec.InvalidKeySpecException: Password is not ASCII

... 25 common frames omitted

Is this a known issue?

[Narasimha_Pras1]

Hi,

please verify if the vCenter that you are trying to add and your Skyline collector are able to communicate. If vCenter has an external PSC or if you are using a custom domain, please update those details as well as shown in the below screenshot.

[Na32123]

Hi Narasimha

There is no external PSC in this environment & Skyline Collector can communicate with the VC (They are both on the same network)

Aslo, we are not using a custom domain.

According to the log in pervious mesasage, it looks like the issue might be related to the password used to authenticate the skyline collector with the vCenter Server?

[Narasimha_Pras1]

Hi,

Please share your contact details and let me know your availability to work on this issue, we may need a session to fix this issue.

Smartsheet Forms

[Na32123]

​Is there a way to log an official SR to continue troubleshooting? We prefer to work with support via SR rather than through the form.

​Thanks

[ashwin_prakash]

Hello Na32123​,

You could raise an SR from MyVMware Portal

Login to MyVMware

Under Support you would have the option to raise SR

Select Install and Configure

Under vSphere you would have the option to select Skyline as a Product.

[Na32123 · Accepted solution]

Thanks - To followup the issue was that there was the following symbol in the password:

£

Everything is working now thanks