For support having to look into why your profile isn't complete I think (hope?) you can go via my.vware.com and use this link:
For downloading you don't really need that though as the download is available via a public link:
Yes, that's a link to the "trial", but it is the same download. It is the license that you -hopefully- already received that makes the difference.
Once you installed the trial you can then switch it into the purchased version by installing the license.
if you already had the license from an earlier VMware Fusion 11.x version then it should just pick up the license from that.
Hope this helps,
Wil| Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
| Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
| More info at https://www.vimalin.com
| Twitter @wilva
| VMware Wiki at http://www.vi-toolkit.com