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DANYBOUFFARD
Enthusiast
Enthusiast

Is there some characters not accepted in the device enrollment using Active Directory ?

Hi,

I have a user that I needed to enroll her iPhone using HUB and it was not accepting the passsword, and we verified with the user and we are sure it was the right one, but the password had some special character in it, Is there a list of special characters that are not accepted by HUB enrollment ?

The reason I asked is because as soon as we changed her password with a temporary one it worked perfectly.



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Bobwardt
Enthusiast
Enthusiast

I believe it was the £ for us.
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MarkSchwantje
Enthusiast
Enthusiast

Our HelpDesk has run into this exact same scenario as well. Unfortunately we're not sure which character it might be.  I've also run into this situation with my own account. In my case, I didn't change my password. I power cycled my iPhone, and then it worked. I have no idea why that would be.
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