VMware Workspace ONE Community
ChrisChadwick
Contributor
Contributor

Trouble enrolling Galaxy Tab 4

Hi All

I have a Galaxy Tab 4 (SM-T230) running Android Version 4.4.2.

The device was enrolled in Airwatch with the agent but has been bought back to us as the agent seems to have uninstalled itself and removed all restriction profiles. I have tried installing the Intelligent Hub app and re enrolling. It accepts server and group details but when you enter a username and hit continue it closes and displays ' Unfortunately, Hub has stopped'

I have tried factory resetting the device and enrolling as another working user but nothing seems to work. Am I missing something?

All help is greatly appreciated

Many thanks

Chris
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MatthewSwenson
Hot Shot
Hot Shot

Hello there Chris,
We had a small deployment of these a while back, and I know we had some issues.  Are you encrypting the devices?
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ChrisChadwick
Contributor
Contributor

The device was not encrypted and is not currently after factory reset.

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OVACSO
Contributor
Contributor

Since this is quite an old Android version, you could try installing an older version of the Agent. There are old versions available on APKMirror. The newer versions have more support for Samsung devices AFAIK and that might be causing the trouble here.
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