no longer possible to force the update of the ios

[MaximeLELEU]

Hello,
I am currently in version 9.7.0.9, all my terminals are dep and supervised,
Previously I managed to force the update of the IOS from the console.
more actions => update of 'lOS
For some time this manipulation just tells me a pop up on the terminal telling me that it was going to update in 2:00 and 5:00.
Previously when I started the manipulation again, the terminal was updated,
but not anymore.
Do you have a solution ? I have a lot of terminals that I want to update

[ThomasCheng]

From my previous testing and in my set up, users will get prompted when update is about to install. However, user will need to enter passcode before update will begin. I suppose update will be installed automatically if there's no passcode set on the device. Is that how you have set up your device?

[MaximeLELEU]

No, my users must enter a pin to unlock the terminal. it is an obligation of our service.
But before that work.
The manipulation asked a first time to unlock the terminal and we could click on ' later'  but by doing the manipulation again, we see the apple appear and thus force the update.

It is this behavior that I will wish to find again

[ThomasCheng]

When you say manipulation, do you mean executing the iOS update command again from the WS1 console?
Maybe I should try it also now that I'm on 9.7.0.9 as well. I already feel we are behind with new release 2018.10.

[MaximeLELEU]

Yes, actually, when you started the manipulation 2 times from the console, it forced the update of the IOS without the user can approve.

[MaximeLELEU]

Does anyone have a solution?

[MaximeLELEU]

Nobody ?