1 Reply Latest reply on Jan 27, 2020 9:40 AM by a.p.

    VCSA INSTALLATION ERROR

    acolby003 Lurker

      I am receiving an error I am unfamiliar with when attempting to install VCSA 6.5. I obvisously have to reinstall to restore, and have done so, matching my Host IPS. My (2) hosts were successful, Step 1 is active (can access 5480 management page). Using localhost no DNS. If someone has seen the below error before, can you please let me know what may need repair to successfully achieve installation?

       

      vCenter Server Appliance 6.5 Installer

       

      Install

      Install a new vCenter Server Appliance or Platform Services Controller

       

      Upgrade

      Upgrade an existing vCenter Server Appliance

       

      Migrate

      Migrate from an existing vCenter Server for Windows to a vCenter Server Appliance

       

      Restore

      Restore from a previously created vCenter Server Appliance backup

      Failure

      A problem occurred during setup. Refresh this page and try again.

      A problem occurred during setup. Services might not be working as expected.

      5%

      A problem occurred while - Starting VMware Identity Management Service...

       

       

      Messages

      Error

      Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main vmidentityFB.boot() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS self.startSTSService() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService return service_start(svc_name, wait_time) File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start raise ServiceStartException(svc_name) ServiceStartException: { "resolution": null, "detail": [ { "args": [ "vmware-stsd" ], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'vmware-stsd'", "translatable": "An error occurred while starting service '%(0)s'" } ], "componentKey": null, "problemId": null }

      Resolution

      This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.

        • 1. Re: VCSA INSTALLATION ERROR
          a.p. Guru
          vExpertCommunity WarriorsUser Moderators

          Using localhost no DNS ...

          Does DNS forward, and reverse lookup for the vCSA work?

          For the restore, can you confirm that you are using the exact same vCSA version/build that was used for the backup?

           

          André

          1 person found this helpful