The assigned pools user doesn't see in horizon

[TomekBlaut]

Hi everyone,

I have a problem with a one user. I assigned to new pool and when I tried login on thin clint user doesn't see a new pool. I didn't have this problem never before. The user is Entitlements to new pool. When I login on client horizon I see new pool.

Maybe someone had such a problem and found a solution.

Regards Tomek

[Techstarts]

Bit difficult to troubleshoot.

Can you start with, whether you see the event in view connection server?

Can he see other pools?

[NathanosBlightc]

How did you grant access to the user before? Entitlment is done based on AD group or directly to the AD user?

[ymagalif]

Tomek,

If persistent (dedicated) desktops, in addition to the entitlement, did you Assign the user to the specific desktop?

If non-persistent (floating), in addition to the entitlement, are there enough desktops in the pool for the user to get a new desktop?

When you login from a PC/Mac client or Web Browser (not only Thin Client), do you see the pool?

Sincerely,

Yury Magalif