8 Replies Latest reply on Feb 4, 2020 9:28 AM by evfernandez

    Cannot register or deregister collectors - 'unknown' status

    mrstorey303 Novice

      I'm trying to register two new collectors to one of our orgs, to cover two of our three geographic regions.  One has registered just fine, but the other two are failing.

       

      When registering the token on the collector, it hangs for a while, eventually returning the error 'Technical error occurred while processing the request.  Please try again later'

       

      However, a new collector entry *does* appear in Skyline Advisor, but with an 'Unknown' status, meaning I cannot deregister it.

       

      Any ideas?

       

      Thanks.