3 Replies Latest reply on Dec 3, 2019 1:48 AM by larstr

    vCenter Upgrade to 6.7U3a Failed to extract requested data

    repa82 Novice

      Hi,

       

      we upgraded our vCenter from 6.7U1 to 6.7u3a, now we get the following error when we open vSAN => Disk Management.

       

       

       

      Failed to extract requested data. Check vSphere Client logs for details.

       

       

      In a KB we saw, that U3A should fix this issue, but not in our installation.

       

      Any idea?

       

       

        • 1. Re: vCenter Upgrade to 6.7U3a Failed to extract requested data
          larstr Virtuoso
          vExpert

          repa82,

          I would file an SR on this topic. Did you check for related error messages in the vsphere_client_virgo.log? The vSAN support team have scripts so resolve such issues so I would definately get them in the loop to get this issue fixed.

           

          Lars

          • 2. Re: vCenter Upgrade to 6.7U3a Failed to extract requested data
            repa82 Novice

            I found the following in the vsphere_client_virgo.log:

             

             

            [2019-12-03T08:59:20.936Z] [ERROR] data-service-pool-773        70002319 100213 200014 c.v.v.c.vsan.dataprovider.VsanClusterPropertyProviderAdapter      Cannot retrieve vSAN configuration for cluster: ManagedObjectReference: type = ClusterComputeResource, value = domain-c9164, serverGuid = 9abe0258-8263-457f-af4a-f0f1d287c08b com.vmware.vsphere.client.vsandp.core.sessionmanager.common.NotAccessibleException: Cannot connect to the specified site. The site might not be available on the network, or a network configuration problem might exist. Check your connection details and try again.

             

             

             

            Caused by: com.vmware.vim.vmomi.client.exception.SslException: com.vmware.vim.vmomi.core.exception.CertificateValidationException: Server certificate chain is not trusted and thumbprint doesn't match

             

             

            Was there changes to SSL between U1 and U3?

            • 3. Re: vCenter Upgrade to 6.7U3a Failed to extract requested data
              larstr Virtuoso
              vExpert

              repa82,

              I think that certificate issue has been discussed before on this board. For fixing that certificate issue I think your quickest fix will be to contact VMware support as they already have some (internal) scripts available to fix such issues.

               

              Lars