Hi, as a next step I would check the below Connection server log location and see what kind of information is showing up.
Connection Server and Security Server logs
The Connection Server, Security Server, and Replica Server logs reside on the servers themselves.
In the View Connection Server or Security Server host, you can find the log files in one of these locations:
- Windows 2003
- %ALLUSERSPROFILE%\Application Data\VMware\VDM\logs
- DriveLetter:\Documents and Settings\All Users\Application Data\VMware\VDM\logs
DriveLetter:ProgramData\VMware\VDM\logs