3 Replies Latest reply on Nov 29, 2019 3:06 PM by wila

Workstation Pro AMD-V disabled even if enabled in BIOS

HenrikOlerud Nov 20, 2019 8:52 AM

I can't get Workstation to work on my work computer.

I get the error message when I try to load (any) OS in Workstation, "This host supports AMD-V, but AMD-V is disabled"

I've already done/tried the following:

-virtualization eanbled in BIOS

- hyper-v removed under "turn windows features on or off".

I'm in touch with company IT support and they suspect that this may be linked to Virtualization Based Security on Credential Guard GPO.

What exactly should they look for?

I'm running Windows 10 Enterprise, version 1803, and currently latest Workstation Pro Edition, 15.5.1

1. Re: Workstation Pro AMD-V disabled even if enabled in BIOS

wila Nov 21, 2019 8:21 AM (in response to HenrikOlerud)

Hi,

After you make a change to the BIOS you have to power cycle the host.
IOW, the power must be removed for a bit (unplug the power cable, wait 20 seconds and plug it back in)
--
Wil

| Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
| Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
| More info at https://www.vimalin.com
| Twitter @wilva
| VMware Wiki at http://www.vi-toolkit.com
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2. Re: Workstation Pro AMD-V disabled even if enabled in BIOS

HenrikOlerud Nov 29, 2019 3:10 AM (in response to wila)

Hi

Thank you for the suggestion.

I've now worked with IT-team at work, disabled Virtualization, restarted, then enabled again, hard-restarted (removed battery for a minute), and then booted.

Still same error message...
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3. Re: Workstation Pro AMD-V disabled even if enabled in BIOS

wila Nov 29, 2019 3:06 PM (in response to HenrikOlerud)

Hi,

Have you tried updating the firmware/BIOS?

--
Wil

| Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
| Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
| More info at https://www.vimalin.com
| Twitter @wilva
| VMware Wiki at http://www.vi-toolkit.com
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