VMware Workspace ONE Community
markc0
Contributor
Contributor

Enrolment through intelligent hub on macOS Catalina Failure

Hello, I have tried to enrol a macOS catalina device with the same method details i have used for previous macOS.

However when it come to installing the Profile i get profile Installation failed.

The Profile "workspace Services" could nt be installed due to an unexpected error.

<internalError:1>

Any ideas?

Thanks

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2 Replies
Joan1991
Contributor
Contributor

Hello

we have the same problem .

Is there any solution  ?.

.

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KLytle
Contributor
Contributor

I tried to automate a process to have machines enroll using the users logged in account and it would sometimes fail like this. Have you tried going to where the actual profile is on the machine and running it from there? When trying to go through the Intelligent Hub app I found that if I had this problem I could go find the actual .mobileconfig in /private/tmp and then try again to add it by double clicking on it. If it failed I just deleted it and then tried from scratch again. Redownloading a fresh copy of the hub (https://getwsone.com) and then attempting an enrollment that way. This isnt an automated way but at least a way of moving forward I found.

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