6 Replies Latest reply on Nov 27, 2019 5:59 AM by QEDMTN

    BSOD with Windows Server 2019 using Workstation 15.5.0

    jkmeldrum Lurker

      Hi,

       

      I am getting a BSOD on my Windows 2019 server daily.  I have not been able to narrow down what is causing the problem.  Any help would be greatly appreciated.

      • I am currently on Windows Server 2019
      • I have windows updates up to date.
      • It seems to happen only when I let it sit for a while.
      • Using VMWare Workstation 15.5.0

      I have a memory dump and troubleshooting files here:

       

      Link: Troubleshooting - Box

       

       

      WhoCrashed Dump analysis:

       

      Here is the who crashed results. I am still talking a look at the event viewer.

      System Information (local)

      --------------------------------------------------------------------------------

       

      Computer name: VENAFITPP

      Windows version: Windows Server 2016 , 10.0, version 1809, build: 17763

      Windows dir: C:\Windows

      Hardware: VMware7,1, VMware, Inc., Intel Corporation, 440BX Desktop Reference Platform

      CPU: GenuineIntel Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz Intel8664, level: 6

      4 logical processors, active mask: 15

      RAM: 4293861376 bytes (4.0GB)

       

       

       

       

      --------------------------------------------------------------------------------

      Crash Dump Analysis

      --------------------------------------------------------------------------------

       

      Crash dumps are enabled on your computer.

       

      Crash dump directories:

      C:\Windows

      C:\Windows\Minidump

       

      On Tue 11/5/2019 1:37:59 PM your computer crashed or a problem was reported

      crash dump file: C:\Windows\MEMORY.DMP

      This was probably caused by the following module: hal.dll (hal!HalHandleNMI+0x5782)

      Bugcheck code: 0x5C (0x115, 0xFFFFF7A50001D268, 0x2360A, 0xFFFFFFFFC0000001)

      Error: HAL_INITIALIZATION_FAILED

      file path: C:\Windows\system32\hal.dll

      product: Microsoft® Windows® Operating System

      company: Microsoft Corporation

      description: Hardware Abstraction Layer DLL

      Bug check description: This bug check appears very infrequently.

      This is likely to be caused by a hardware problem.

      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

       

       

       

       

       

      --------------------------------------------------------------------------------

      Conclusion

      --------------------------------------------------------------------------------

       

      One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

       

      Any help on this issue would be wonderful.

       

      Thanks,

      JM

        • 1. Re: BSOD with Windows Server 2019 using Workstation 15.5.0
          wila Guru
          vExpertCommunity WarriorsUser Moderators

          Hi,

           

          Note that I do not work for VMware..

           

          Crash dumps are enabled on your computer.

           

          Crash dump directories:

          C:\Windows

          C:\Windows\Minidump

           

          I'm not seeing any minidump file, that would be the only one that would help for us to analyze this without having to spent a lot of time hunting for clues.

          There might also be some .dmp files in your VMware folder itself which might also help tracking this down.

          Oh and a vmware.log file with a crash in there is also helpful.

           

          --

          Wil

          | Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
          | Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
          | More info at https://www.vimalin.com
          | Twitter @wilva
          | VMware Wiki at http://www.vi-toolkit.com
          • 2. Re: BSOD with Windows Server 2019 using Workstation 15.5.0
            BrantPeery Lurker

            This is also happening in Windows 10 1903 with old installs and new ones alike. If I figure something out, I will post it here.

            • 3. Re: BSOD with Windows Server 2019 using Workstation 15.5.0
              BrantPeery Lurker

              I think I found a workaround for this until VMWare can work out recovering from power C-States without crashing.

              The problem for me seems to be with the Enhanced C-states the CPU can enter on a Dell 5530. To see what the C-states are visit this link.

              What is the C-State ? | Dell US

              It seems to me that it only happens when I enter into C4E/C5

               

              I disabled the C-States in my bios which has disabled the advanced sleep states in Windows on my laptop. The problem now doesn't happen when the computer goes into a low power state.

              This does keep sleep and hibernate active which is enough for me.

              • 4. Re: BSOD with Windows Server 2019 using Workstation 15.5.0
                jkmeldrum Lurker

                I am also running on a Dell 5530. I will have to try this.  Thanks for the information!

                • 5. Re: BSOD with Windows Server 2019 using Workstation 15.5.0
                  QEDMTN Lurker

                  I'm also having this HAL INITIALIZATION FAILED problem on 3 of my computers.  The host computers are all HP servers (Z800 and Z8).  I've been running all 3 of these hosts with VMWare for years without issue.  For me, the problem only started happening a week ago when I updated VMWare to V15.5 and just about that same time I updated some of the guest OS to Windows 1909 (I'm using them to test out software before release) - so I'm not sure which of those two things is the culprit for my current woes.  It's happening multiple times a day for each server at this point and really slowing down my work.  I'm considering going back to VMWare 14, which did not exhibit the problem (although, if it is due to Windows 1909 guest, that won't help).

                  • 6. Re: BSOD with Windows Server 2019 using Workstation 15.5.0
                    QEDMTN Lurker

                    Actually, I only updated two of the host machines to VMWare 15.5 - one is still at 14.1 and it had the problem also - so in my case it appears to be somehow tied to the Windows 1909 update for my client OSs.