My organization has been fighting this same issue. Eventually i had to use the base image snapshot that was prior to the VMware optimization tool being run. Verified the burner was detected correctly. Short story one of the services was set to disable preventing the DVD burner being detected correctly.
Had to set the Shell Hardware Detection service to Automatic and start the service. This resolved the issue for us.
Hope this helps.
That is great information. I'll give it a shot and let you know. Thank you for your input
You were 100% right on that. Thank you very much