1 Reply Latest reply on Oct 11, 2019 8:53 AM by msripada

    Web client not working on vCenter 5.5

    JDMils_Interactive Novice

      I need to access the web-console of one of my vCenters in order to add a local user however I keep getting an error no matter which browsers I use. I put in my vCenter FQDN and I get the V5.5.0 Welcome screen with the link to go "Log in to vSphere Web Client" which I click and then get the error "This page can’t be displayed".

       

      I have restarted all services. I have restarted the vCenter.

       

      Here is my setup:

       

      vCenter Name: ddmmii

      vCenter version: 5.5.0, build 3000241

       

      vCenter server is an appliance.

       

      PING works OK.

      SSH works OK.

      Fat-client works OK.

       

      TELNET to port 80 works OK:

       

      HTTP/1.1 400 Bad Request

      Date: Fri, 11 Oct 2019 00:38:11 GMT

      Connection: close

      Content-Type: text/html

      Content-Length: 50

       

      <HTML><BODY><H1>400 Bad Request</H1></BODY></HTML>

       

      Connection to host lost.

       

      TELNET to port 443 seems to work although there is no output in the CMD window. This seems to be normal amongst vCenters.

      TELNET to port 9443 seems to be closed off and not responding

       

      When I try to access the web-client, I get the error:

       

      IE:This page can’t be displayed

      FF: The connection has timed out

       

      I've checked most of the logs and have not found anything wrong:

       

      Folder "/var/log/vmware/vsphere-client/":

      * eventlogs/eventlog.log

      * vsphere_client_virgo.log

       

      The following files have 0 byte sizes:

       

      * localhost_access_log.2019-10-10.txt

      * localhost_access_log.2019-10-11.txt

       

      (( Current date & time = Fri Oct 11 00:47:24 UTC 2019 ))

       

       

      On the same server,  Microsoft Windows Server 2012 R2 Datacenter, I can access my other 2 vCenter 6.0.0 systems via the browsers.

       

      Note this is a standalone vCenter with "vCenter Server 5 Essentials" license.