6 Replies Latest reply on Jan 7, 2020 8:57 PM by Bhagyarajsiva

    Skyline Status Inactive

    KennyNoah Lurker
    VMware Employees

      Hi,

      Skyline collector status shows inactive. The appliance is powered up with access to the internet.

       

      I also noticed I cannot log in to "https://skyline_collector_ip_address_or_fqdn/ " with admin user and password.

       

      Please Assist.

        • 1. Re: Skyline Status Inactive
          AjayChananaVMware Hot Shot
          VMware EmployeesGS Skyline Support Skyline Community 2/2

          Hi @KennyNoah,

           

          Welcome to Skyline Communities!

           

          To reset the Skyline collector Admin account password:

           

          1. Login into the console of the collector appliance(using root).
          2. Change directory to /usr/local/skyline/ccf/config/generated/  - (cd /usr/local/skyline/ccf/config/generated/)
          3. Rename credentials.json to credentials.old - (mv credentials.json credentials.old)
          4. Reboot appliance.
          5. Admin account password will reset to "default".


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          • 2. Re: Skyline Status Inactive
            KennyNoah Lurker
            VMware Employees

            Hi Ajay,

             

            I have been able to reset the admin password. However, collector status shows inactive on the skyline viewer. This shows as running within the skyline collector.

             

            Kindly assist

            • 3. Re: Skyline Status Inactive
              KennyNoah Lurker
              VMware Employees

              Collector Friendly name: GTbank-SDDC

               

              Organisation Name: GTbank Nigeria

              • 4. Re: Skyline Status Inactive
                KennyNoah Lurker
                VMware Employees

                Account ID: 2e5d33a5-0609-4ba6-8fe1-f2ea95820a75

                 

                Still not active on Skyline viewer

                • 5. Re: Skyline Status Inactive
                  AjayChananaVMware Hot Shot
                  Skyline Community 2/2GS Skyline Support VMware Employees

                  Hi KennyNoah,,

                   

                  Any Changes on the collector side will be reflected after 2days of the change in Advisor/Viewer.

                   

                  As we have made a change today, we need to wait for next 48 hours.

                   

                  You may check the status in collector itself if all the services are in green.

                  • 6. Re: Skyline Status Inactive
                    Bhagyarajsiva Lurker

                    Hi Ajay,

                     

                    I have upgrade the Skyline collector to 2.3.0.2 yesterday, i have been facing multiple issues.

                     

                    1, Network services are not getting started automatically after restart. However, manual restart of Network services fix the issue temporarily.

                    2, Unable to login to Admin page using admin and password. Have reset the admin password to default. However, not allowing to login to the page and not showing any error.

                    not moving further.

                     

                    3, Skyline collector is showing inactive in Skyline advisor.

                     

                    Organization ID

                    Organization IDju3k1shf

                    Long Organization IDc1ef6bb6-46e4-423e-997e-e946510059d3

                     

                     

                    Could you help me to resolve this issue.