0 Replies Latest reply on Aug 30, 2019 8:01 AM by iampaul

    There was a problem updating a software component. Try again later and if the problem persists, contact VMware Support or your system administrator

    iampaul Lurker

      Fresh Player installation.

      Player 15.1.0 build-13591040, host Debian 9. Guest fresh Debian 9.

      Trying to install vmware tools and get error: "There was a problem updating a software component. Try again later and if the problem persists, contact VMware Support or your system administrator"

       

      According to log file /home/paul/.cache/vmware/cds/cdstmp_tools-linux_10.3.10_13591040/vmware-tools-linux-10.3.10-12406962.x86_64.component is successfully downloaded.

       

      2019-08-30T17:33:29.302+03:00| vmplayer| I125: CDS: Bulletin payload file relative to metadata: https://softwareupdate.vmware.com/cds/vmw-desktop + ws/15.1.0/13591040/linux/packages + vmware-tools-linux-10.3.10-12406962.x86_64.component.tar = https://softwareupdate.vmware.com/cds/vmw-desktop/ws/15.1.0/13591040/linux/packages/vmware-tools-linux-10.3.10-12406962.x86_64.component.tar

      2019-08-30T17:33:29.303+03:00| vmplayer| I125: CDS: Download job file exists. Skipping download.

      2019-08-30T17:33:29.304+03:00| vmplayer| I125: CDS: VerifyAndCompleteJob: Verifying downloaded file size

      2019-08-30T17:33:29.834+03:00| vmplayer| I125: CDS: Final checksum is '636eb0fb28b7e7c5ad49dad23d679b5e3a3a04c050c3dc2f234eee68a0498bd1' ?= '636eb0fb28b7e7c5ad49dad23d679b5e3a3a04c050c3dc2f234eee68a0498bd1'

      2019-08-30T17:33:29.834+03:00| vmplayer| I125: CDS: Checksum verification succeeded for f7658601-d226-4ab7-80a7-a875d75d4581.

      2019-08-30T17:33:29.834+03:00| vmplayer| I125: CDS: TarProcessData: Finished writing /home/paul/.cache/vmware/cds/cdstmp_tools-linux_10.3.10_13591040/descriptor.xml (1328 bytes)

      2019-08-30T17:33:30.544+03:00| vmplayer| I125: CDS: TarProcessData: Finished writing /home/paul/.cache/vmware/cds/cdstmp_tools-linux_10.3.10_13591040/vmware-tools-linux-10.3.10-12406962.x86_64.component (56272352 bytes)

      2019-08-30T17:33:30.545+03:00| vmplayer| I125: CDS: CdsUnpackJobUpdateFunc: Unpack job is complete

      2019-08-30T17:33:30.545+03:00| vmplayer| I125: CDS: Cds_SearchBulletins: Searching for product=player-linux version=(latest) build=0

      2019-08-30T17:33:30.545+03:00| vmplayer| I125: GLib: posix_spawn avoided (fd close requested)

      2019-08-30T17:33:30.687+03:00| vmplayer| I125: CDS: Found cached version 15.1.0 build 13591040 for vmware-player

      2019-08-30T17:33:30.687+03:00| vmplayer| I125: CDS: Cds_SearchBulletins: Searching for product=fusion version=(latest) build=0

      2019-08-30T17:33:30.687+03:00| vmplayer| I125: CDS: Cds_SearchBulletins: Searching for product=fusion-mas version=(latest) build=0

      2019-08-30T17:33:30.687+03:00| vmplayer| I125: CDS: Cds_SearchBulletins: Searching for product=viewcrt-mac version=(latest) build=0

      2019-08-30T17:33:30.687+03:00| vmplayer| I125: CDS: Found package handler for bulletin mime-type vmware/vmis-component

      2019-08-30T17:33:30.687+03:00| vmplayer| I125: GLib: posix_spawn avoided (fd close requested)

      2019-08-30T17:33:30.828+03:00| vmplayer| I125: CDS: Host is using VMIS 2.1.0

      2019-08-30T17:33:43.855+03:00| vmplayer| I125: CDS: CdsInstallProgress: Installing bulletin f7658601-d226-4ab7-80a7-a875d75d4581

      2019-08-30T17:33:43.855+03:00| vmplayer| I125: CDS: CdsInstallProgress: Install for bulletin f7658601-d226-4ab7-80a7-a875d75d4581 returned installerStatus 3, exitCode 1

      2019-08-30T17:33:43.890+03:00| vmplayer| I125: Download Tools Error:

      2019-08-30T17:33:43.890+03:00| vmplayer| I125+ There was a problem updating a software component. Try again later and if the problem persists, contact VMware Support or your system administrator.CDS: Cds_SearchBulletins: Searching for product=tools-linux version=(latest) build=0

      2019-08-30T17:33:43.891+03:00| vmplayer| I125: GLib: posix_spawn avoided (fd close requested)

      2019-08-30T17:33:44.153+03:00| vmplayer| I125: CDS: No cached version for vmware-tools-linux

      2019-08-30T17:33:44.168+03:00| vmplayer| I125: CDS: Aborting bulletin f7658601-d226-4ab7-80a7-a875d75d4581

      2019-08-30T17:33:44.168+03:00| vmplayer| I125: CDS: Bulletin has no jobs and install abort failed with CDS_BULLETIN_NOT_DOWNLOADING_ERROR

      2019-08-30T17:33:44.168+03:00| vmplayer| I125: CDS: CdsInstallProgress: Install job failed

       

      I tried to run installer manually:

      # python2 /usr/lib/vmware-installer/2.1.0/vmware-installer.py --install-component vmware-tools-linux-10.3.10-12406962.x86_64.component.tar

      Magic number of 0x63736564 does not match

       

      # md5sum vmware-tools-linux-10.3.10-12406962.x86_64.component.tar

      209882e6c45219fd3697b439028a1b31  vmware-tools-linux-10.3.10-12406962.x86_64.component.tar