Skyline Deregistration

[A13xxx]

I dont seem to be able to de-register any of my skyline appliances, when i go deregister it just spins and then drops me back into the admin page. I am unable to deregister them via the web portal because they are not inactive. just unhealthy, how do i log a ticket if i provide you the IDS to manually unregister these back end.

[Narasimha_Pras1]

Hi,

You need to login to CSP to deregister a Skyline collector. Please try the below steps and let us know the status.

1 Login to csp (https://skyline.vmware.com/collector/manage-collectors)

2 Click on the 3 vertical dots on the actions column for the collector to be de registered.

3 Click de register (This may take a few minuites)

[A13xxx]

you cannot deregister them until they are inactive, until they reach this state the deregister will remain greyed out

[Narasimha_Pras1]

Hi,

Please share your contact details and collector number using the below link. I will verify and update you shortly.

Smartsheet Forms

[A13xxx]

submitted the form a few hours ago.

[Narasimha_Pras1]

Hi Alex,

Thank you for sharing the details. I was unable to reach you earlier, I have sent you a personal message. please reply once you are free for a zoom session to work on this issue.

[A13xxx]

The personal message reads "There was a problem retrieving this conversation" i do not think it sent correctly. I am aval for a zoom session today

[Narasimha_Pras1]

Hello Alex,

Thank you for your time on the call. We have submitted a request to remove the collectors from the back end and it will be done shortly.

[A13xxx · Accepted solution]

All sorted

Screenshots, many email exchanges and a remote session.

8 days later VMware have finally manually removed the connectors back-end as requested in my original post

---------------------------------------------------------------------------------------------------------

Was it helpful? Let us know by completing this short survey here.