Having this same exact issue... any progress on getting it resolved? Or are you still unresolved?
1 person found this helpful
Take a snapshot of the vCenter Server VM, then reset the Update Manager DB using the instructions in the following KB:
This should fix the error message you get when you select a VM and click on the Updates tab.
If anything goes wrong, revert to the snapshot that you took.
This usually happens when the VM hardware version is 15 and Update Manager 6.7.x only supports up to HW 14.
I would suggest you to check if the VM hardware version and if its 15, then we don't have any resolution at the moment.
Work around may be to downgrade the HW to 14.
vSphere Install-Upgrade Support
Is there an update on this, I am having same exact issue as descirbed.
I have to disagree with you on HW compatibility being the problem. I just upgraded 9 VCSA vm's to as well as vmtools and HW compatibility to versions below. Out of the 9 VCSA's only one is having this isuue.
- Version 6.7.0 Build 15505678
- Guest OS:VMware Photon OS (64-bit)
- Compatibility:ESXi 6.7 Update 2 and later (VM version 15)
- VMware Tools:Running, version:10346 (Guest Managed)
I did the steps mentioned in the KB , and the error is gone.