I'm running Workstation 15.04 build-12990004 on Win10 host, with a Ubuntu 18.04 guest.
I normally run with three external monitors, connected via a Dell D6000 dock (which integrates DisplayLink technology).
If I leave the VM running, disconnect form my main dock, plug into a meeting room dock (which has a D6000 connected to a single monitor), then disconnect from the dock, Workstation reliably crashes with the following error:
VMware Workstation unrecoverable error: (svga)
VERIFY bora\devices\svga\svgaDXView.c:448
Display settings has Accelerate 3D graphics checked (seems to make no difference to the crashing).
I've collected support data, if you let me know where to put it.
This seems to be the relevant info from vmware.log:
2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DEVICE_REMOVED
2019-06-25T11:35:09.017+01:00| svga| W115: -- DETECTED D3D11 DEVICE REMOVAL --
2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DRIVER_INTERNAL_ERROR
2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView TEXTURE2D: failed to create D3D11 resource for id=409
2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView DXGI format=27, 440x122x1, arraySize=1, usage=0, bindFlags=0x28, miscFlags=0x0
2019-06-25T11:35:09.017+01:00| svga| E105: PANIC: VERIFY bora\devices\svga\svgaDXView.c:448
2019-06-25T11:35:09.017+01:00| svga| W115: Win32 object usage: GDI 1, USER 29
Have you tried updating to Workstation 15.1, for any new bugfixes and security updates, as well as better Win 10 host OS support?
Could you help to upload logs to below ftp site? Thanks
VMware ftp site:
FTP Server: ftpsite.vmware.com
User: inbound
Pwd: inbound
Port: 21
You can retrieve any file that is uploaded to this site via either http or ftp. Via http: http://ftpsite.vmware.com/inbound/ftp/
hahakiki2010 I've uploaded the support zip
I'll also try upgrading, see if I can still trigger the crash
Could u let me know the zip file name or folder name that you uploaded to the ftp site ? There are many support zip files in the ftp site, I can't exactly know which one is you uploaded. Thanks
hahakiki2010 I think I sent a private message at the time, but it's in a folder named somethign like communities_613369
Could u upgrade the workstation and vmtools to the latest ? It might help resolve this issue
I'm now running 15.1.0 build-13591040 and the latest open-vm-tool for ubuntu:
ii open-vm-tools 2:10.3.5-7~ubuntu0.18.04.1 amd64 Open VMware Tools for virtual machines hosted on VMware (CLI)
ii open-vm-tools-desktop 2:10.3.5-7~ubuntu0.18.04.1 amd64 Open VMware Tools for virtual machines hosted on VMware (GUI)
The issue still occurs
hahakiki2010 Anything more I can do to help get a diagnosis on this? (I got caught out again today)
Sorry for the delay response. I'm trying to retrieve the log file from Index of /inbound/ftp/communities_613369 , but it seemed empty and no file there. Could u help to have a check? thanks
hahakiki2010 No problem - I've uploaded again (I think - you can't see the directories / files you create with that user, by the looks of things).
Folder should be: communities_613369
File should be: vmsupport-2019-06-25-11-49.zip
Thank you for reporting this problem to us. I have downloaded the support data and will keep you updated on the progress.