VMware Communities
dhendo
Contributor
Contributor

Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected

I'm running Workstation 15.04 build-12990004 on Win10 host, with a Ubuntu 18.04 guest.
I normally run with three external monitors, connected via a Dell D6000 dock (which integrates DisplayLink technology).

If I leave the VM running, disconnect form my main dock, plug into a meeting room dock (which has a D6000 connected to a single monitor), then disconnect from the dock, Workstation reliably crashes with the following error:

VMware Workstation unrecoverable error: (svga)
VERIFY bora\devices\svga\svgaDXView.c:448

Display settings has Accelerate 3D graphics checked (seems to make no difference to the crashing).

I've collected support data, if you let me know where to put it.

Tags (1)
Reply
0 Kudos
13 Replies
dhendo
Contributor
Contributor

This seems to be the relevant info from vmware.log:

2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DEVICE_REMOVED

2019-06-25T11:35:09.017+01:00| svga| W115: -- DETECTED D3D11 DEVICE REMOVAL --

2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DRIVER_INTERNAL_ERROR

2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView TEXTURE2D: failed to create D3D11 resource for id=409

2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView DXGI format=27, 440x122x1, arraySize=1, usage=0, bindFlags=0x28, miscFlags=0x0

2019-06-25T11:35:09.017+01:00| svga| E105: PANIC: VERIFY bora\devices\svga\svgaDXView.c:448

2019-06-25T11:35:09.017+01:00| svga| W115: Win32 object usage: GDI 1, USER 29

Reply
0 Kudos
RDPetruska
Leadership
Leadership

Have you tried updating to Workstation 15.1, for any new bugfixes and security updates, as well as better Win 10 host OS support?

Reply
0 Kudos
hahakiki2010
VMware Employee
VMware Employee

Could you help to upload logs to below ftp site? Thanks

VMware ftp site:

FTP Server: ftpsite.vmware.com

User:   inbound

Pwd:    inbound

Port:   21

You can retrieve any file that is uploaded to this site via either http or ftp. Via http: http://ftpsite.vmware.com/inbound/ftp/

Reply
0 Kudos
dhendo
Contributor
Contributor

hahakiki2010 I've uploaded the support zip

Reply
0 Kudos
dhendo
Contributor
Contributor

I'll also try upgrading, see if I can still trigger the crash

Reply
0 Kudos
hahakiki2010
VMware Employee
VMware Employee

Could u let me know the zip file name or folder name that you uploaded to the ftp site ?  There are many support zip files in the ftp site, I can't exactly know which one is you uploaded. Thanks

Reply
0 Kudos
dhendo
Contributor
Contributor

hahakiki2010​ I think I sent a private message at the time, but it's in a folder named somethign like communities_613369

Reply
0 Kudos
hahakiki2010
VMware Employee
VMware Employee

Could u upgrade the workstation and vmtools to the latest ? It might help resolve this issue

Reply
0 Kudos
dhendo
Contributor
Contributor

I'm now running 15.1.0 build-13591040 and the latest open-vm-tool for ubuntu:


ii  open-vm-tools                              2:10.3.5-7~ubuntu0.18.04.1                   amd64        Open VMware Tools for virtual machines hosted on VMware (CLI)

ii  open-vm-tools-desktop                      2:10.3.5-7~ubuntu0.18.04.1                   amd64        Open VMware Tools for virtual machines hosted on VMware (GUI)


The issue still occurs

Reply
0 Kudos
dhendo
Contributor
Contributor

hahakiki2010​ Anything more I can do to help get a diagnosis on this? (I got caught out again today)

Reply
0 Kudos
hahakiki2010
VMware Employee
VMware Employee

Sorry for the delay response. I'm trying to retrieve the log file from Index of /inbound/ftp/communities_613369 , but it seemed empty and no file there. Could u help to have a check? thanks

Reply
0 Kudos
dhendo
Contributor
Contributor

hahakiki2010 No problem - I've uploaded again (I think - you can't see the directories / files you create with that user, by the looks of things).

Folder should be: communities_613369
File should be: vmsupport-2019-06-25-11-49.zip

Reply
0 Kudos
hahakiki2010
VMware Employee
VMware Employee

Thank you for reporting this problem to us.  I have downloaded the support data and will keep you updated on the progress.

Reply
0 Kudos