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1. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
This seems to be the relevant info from vmware.log:
2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DEVICE_REMOVED
2019-06-25T11:35:09.017+01:00| svga| W115: -- DETECTED D3D11 DEVICE REMOVAL --
2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DRIVER_INTERNAL_ERROR
2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView TEXTURE2D: failed to create D3D11 resource for id=409
2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView DXGI format=27, 440x122x1, arraySize=1, usage=0, bindFlags=0x28, miscFlags=0x0
2019-06-25T11:35:09.017+01:00| svga| E105: PANIC: VERIFY bora\devices\svga\svgaDXView.c:448
2019-06-25T11:35:09.017+01:00| svga| W115: Win32 object usage: GDI 1, USER 29
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2. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
Have you tried updating to Workstation 15.1, for any new bugfixes and security updates, as well as better Win 10 host OS support?
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3. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
Could you help to upload logs to below ftp site? Thanks
VMware ftp site:
FTP Server: ftpsite.vmware.com
User: inbound
Pwd: inbound
Port: 21
You can retrieve any file that is uploaded to this site via either http or ftp. Via http: http://ftpsite.vmware.com/inbound/ftp/
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4. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 I've uploaded the support zip
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5. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
I'll also try upgrading, see if I can still trigger the crash
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6. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
Could u let me know the zip file name or folder name that you uploaded to the ftp site ? There are many support zip files in the ftp site, I can't exactly know which one is you uploaded. Thanks
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7. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 I think I sent a private message at the time, but it's in a folder named somethign like communities_613369
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8. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
Could u upgrade the workstation and vmtools to the latest ? It might help resolve this issue
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9. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
I'm now running 15.1.0 build-13591040 and the latest open-vm-tool for ubuntu:
ii open-vm-tools 2:10.3.5-7~ubuntu0.18.04.1 amd64 Open VMware Tools for virtual machines hosted on VMware (CLI)ii open-vm-tools-desktop 2:10.3.5-7~ubuntu0.18.04.1 amd64 Open VMware Tools for virtual machines hosted on VMware (GUI)
The issue still occurs -
10. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 Anything more I can do to help get a diagnosis on this? (I got caught out again today)
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11. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
Sorry for the delay response. I'm trying to retrieve the log file from Index of /inbound/ftp/communities_613369 , but it seemed empty and no file there. Could u help to have a check? thanks
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12. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 No problem - I've uploaded again (I think - you can't see the directories / files you create with that user, by the looks of things).
Folder should be: communities_613369
File should be: vmsupport-2019-06-25-11-49.zip -
13. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
Thank you for reporting this problem to us. I have downloaded the support data and will keep you updated on the progress.