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1. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jun 27, 2019 12:33 AM (in response to dhendo)This seems to be the relevant info from vmware.log:
2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DEVICE_REMOVED
2019-06-25T11:35:09.017+01:00| svga| W115: -- DETECTED D3D11 DEVICE REMOVAL --
2019-06-25T11:35:09.017+01:00| svga| W115: CreateRenderTargetView: hr=DXGI_ERROR_DRIVER_INTERNAL_ERROR
2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView TEXTURE2D: failed to create D3D11 resource for id=409
2019-06-25T11:35:09.017+01:00| svga| I125: CreateRenderTargetView DXGI format=27, 440x122x1, arraySize=1, usage=0, bindFlags=0x28, miscFlags=0x0
2019-06-25T11:35:09.017+01:00| svga| E105: PANIC: VERIFY bora\devices\svga\svgaDXView.c:448
2019-06-25T11:35:09.017+01:00| svga| W115: Win32 object usage: GDI 1, USER 29
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2. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
RDPetruska Jun 27, 2019 5:29 AM (in response to dhendo)Have you tried updating to Workstation 15.1, for any new bugfixes and security updates, as well as better Win 10 host OS support?
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3. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 Jun 28, 2019 1:18 AM (in response to dhendo)Could you help to upload logs to below ftp site? Thanks
VMware ftp site:
FTP Server: ftpsite.vmware.com
User: inbound
Pwd: inbound
Port: 21
You can retrieve any file that is uploaded to this site via either http or ftp. Via http: http://ftpsite.vmware.com/inbound/ftp/
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4. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jun 28, 2019 8:24 AM (in response to hahakiki2010)hahakiki2010 I've uploaded the support zip
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5. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jun 28, 2019 8:28 AM (in response to dhendo)I'll also try upgrading, see if I can still trigger the crash
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6. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 Jun 30, 2019 7:42 PM (in response to dhendo)Could u let me know the zip file name or folder name that you uploaded to the ftp site ? There are many support zip files in the ftp site, I can't exactly know which one is you uploaded. Thanks
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7. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jul 3, 2019 1:00 AM (in response to hahakiki2010)hahakiki2010 I think I sent a private message at the time, but it's in a folder named somethign like communities_613369
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8. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 Jul 4, 2019 11:16 PM (in response to dhendo)Could u upgrade the workstation and vmtools to the latest ? It might help resolve this issue
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9. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jul 5, 2019 1:50 AM (in response to hahakiki2010)I'm now running 15.1.0 build-13591040 and the latest open-vm-tool for ubuntu:
ii open-vm-tools 2:10.3.5-7~ubuntu0.18.04.1 amd64 Open VMware Tools for virtual machines hosted on VMware (CLI)ii open-vm-tools-desktop 2:10.3.5-7~ubuntu0.18.04.1 amd64 Open VMware Tools for virtual machines hosted on VMware (GUI)
The issue still occurs -
10. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jul 16, 2019 6:53 AM (in response to hahakiki2010)hahakiki2010 Anything more I can do to help get a diagnosis on this? (I got caught out again today)
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11. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 Jul 18, 2019 7:08 PM (in response to dhendo)Sorry for the delay response. I'm trying to retrieve the log file from Index of /inbound/ftp/communities_613369 , but it seemed empty and no file there. Could u help to have a check? thanks
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12. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
dhendo Jul 23, 2019 5:27 AM (in response to hahakiki2010)hahakiki2010 No problem - I've uploaded again (I think - you can't see the directories / files you create with that user, by the looks of things).
Folder should be: communities_613369
File should be: vmsupport-2019-06-25-11-49.zip -
13. Re: Workstation 15.0.4 Pro Crashing with svga unrecoverable error when monitor disconnected
hahakiki2010 Jul 23, 2019 7:30 PM (in response to dhendo)Thank you for reporting this problem to us. I have downloaded the support data and will keep you updated on the progress.