It could be a issue related to licensing.
vmware vsphere with operations management enterprise plus is equivalent to VROPS standard license.
Please refer the link https://www.vmware.com/products/vsphere.html#compare.
So to create a customized dashboard or report you would need VROPS advanced licensing.
We have the Standard version of vROPS, so that makes sense. Is that the same reason we can't create SuperMetrics either?
Yes thats right