So apparently in 7.8 maybe 7.7 they added the Help Desk Plugin for Horizon Agent as part of the Horizon View Agent install.  If you install the agent by hand you can go ahead and install this but if you use the command line to install it apparently does not install.  Does anybody know the command line switch for this component?  The Horizon View documentation for 7.8 does not have this component listed in the command line switches.