7 Replies Latest reply on May 21, 2019 7:13 AM by jhyiesla Branched from an earlier discussion.

    Updated the appliance from 2.0.0.1 to 2.1.0.0. When I go into the IP:5480 console where I did the update, it shows that I'm updated to 2.1.0.0.  When I go into the admin console, it still says I'm running the older version.

    jhyiesla Enthusiast
    jhyiesla May 17, 2019 12:15 PM

      So, I updated the appliance from 2.0.0.1 to 2.1.0.0. When I go into the IP:5480 console where I did the update, it shows that I'm updated to 2.1.0.0.  When I go into the admin console, it still says I'm running the older version.

       

      Did I miss something?

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        • 1. Re: Reset root password
          sri_vmware Hot Shot
          GS Skyline Support Skyline Community 2/2VMware Employees
          sri_vmware May 17, 2019 12:13 PM (in response to jhyiesla)

          Hi jhyiesla,

           

          Kindly refresh it should show the latest version as 2.1. Also in advisor it would take couple of hours before it shows the version as 2.1

          1 person found this helpful
          • 2. Re: Reset root password
            jhyiesla Enthusiast
            jhyiesla May 17, 2019 12:13 PM (in response to sri_vmware)

            yes, it now show correctly. Two of my vCenters are reporting OK, but the one is still red. I've attempted to restart it again.

            • 3. Re: Reset root password
              jhyiesla Enthusiast
              jhyiesla May 17, 2019 12:13 PM (in response to sri_vmware)

              I've used the link you provided to send my info.

              • 4. Re: Reset root password
                Aditya2018 Hot Shot
                GS Skyline Support VMware EmployeesSkyline Community 2/2
                Aditya2018 May 20, 2019 7:42 AM (in response to jhyiesla)

                Hello Jhyiesla,

                 

                The previous session established by Skyline collector may no longer be active, you will to re-authenticate the session.

                 

                Just go to the Skyline Admin page and edit the vCenter configuration, enter the password again and update, it should resolve the issue.

                 

                If the issue persists further, please share the screenshot or error message when trying to update the password.

                 

                • 5. Re: Reset root password
                  jhyiesla Enthusiast
                  jhyiesla May 20, 2019 10:15 AM (in response to Aditya2018)

                  I've got the root password reset OK. I still have one vcenter showing as red and when I try and re-enter the password, it says it's expired.. but I've used the same user for all of the vCenters and set them up all about the same time. How would I reset the PW on the vCenter account user for skyline or set it to not expire?

                  • 6. Re: Reset root password
                    Aditya2018 Hot Shot
                    GS Skyline Support Skyline Community 2/2VMware Employees
                    Aditya2018 May 20, 2019 1:08 PM (in response to jhyiesla)

                    Hello Jhyiesla,

                     

                    Logon using the same user account to the Webclient of the vCenter, you should get an prompt to reset the password.

                     

                    If it dose not work, you need to logon using SSO admin user and reset the password.

                     

                    If the user is an Active Directory account, you will need to reset at AD level.

                     

                    If the user account is an vSphere SSO user, you can change the password policy in vCenter advanced options, when logged in as SSO admin. This would be applicable for all the SSO domain accounts.

                    1 person found this helpful
                    • 7. Re: Reset root password
                      jhyiesla Enthusiast
                      jhyiesla May 21, 2019 7:13 AM (in response to Aditya2018)

                      Apparently I'd just forgot the Skyline user for that vCenter's password. I removed the local user and readded them and went back to the Skyline console and was able to reactivate that vCenter.