Thank you for your email. Please provide us the collector ID to check this issue.
The client only created their cloud console portal, have not yet deployed a collecter.
We will try that and see if we can link it.
Thank you for your email.
They have a collector appliance running on 184.108.40.206. Please have them update the collector appliance to the latest version.
Also try accessing the Skyline Advisor using a browser in Incognito window. Please let me know if you need any assistance over a webex.