5 Replies Latest reply on Dec 17, 2019 11:01 AM by Moltron83

    svservice error 1314 and Svoffice failed, apps are functional

    SummaCollege Enthusiast

      Running Windows 10 v1809

      Latest UEM, App Volumes and Horizon


      Created a golden image with Office, Project and Visio 2019 with following template:


      <Configuration ID="ac9b36d8-c80c-4d74-ba56-6bb7ed7b9ec0">

        <Add OfficeClientEdition="64" Channel="PerpetualVL2019" SourcePath="C:\Office2019" AllowCdnFallback="FALSE" ForceUpgrade="FALSE">

          <Product ID="ProPlus2019Volume">

            <Language ID="nl-nl" />

        <ExcludeApp ID="Groove" />

        <ExcludeApp ID="OneDrive" />

        <ExcludeApp ID="OneNote" />



        <Property Name="SharedComputerLicensing" Value="0" />

        <Property Name="PinIconsToTaskbar" Value="FALSE" />

        <Property Name="SCLCacheOverride" Value="0" />

        <Updates Enabled="FALSE" />

        <Display Level="FULL" AcceptEULA="TRUE" />

        <Logging Level="Standard" Path="C:\Office2019\logs" />



      For Project and Visio the XML is a bit different as it targets different Product IDs of course.


      After loggin in to a desktop all applications are functional and activated using KMS, but what we are seeing is a couple of the following 2 errors in Application Log:

      Script failed


      Event: desktop_message

      Error: 1314

      Source: svservice

      Launched script


      Sending user popup

      Message: Svoffice failed.  Please collect log files for VMware support.

      Source: svservice


      Besides this we also have the following error in "cv_startup_postsvc.log" which doesn't make sense to me:

      2019-04-02 13:50:46.180 svoffice Invalid Office 365 product ID ProjectPro2019Volume

      2019-04-02 13:50:46.255 svoffice System.SystemException: Application aborting

      2019-04-02 13:50:46.255 svoffice    bij svoffice.AbortApp()

      2019-04-02 13:50:46.255 svoffice    bij svoffice.ParseXMLFile(String sFileXML, XML_PARSED& xmlParsed)

      2019-04-02 13:50:46.255 svoffice    bij svoffice.cmd_writableshellstart(String[] args)

      2019-04-02 13:50:46.255 svoffice    bij svoffice.Main(String[] args)


      Anyone have any idea?