1 Reply Latest reply on Mar 27, 2019 11:05 AM by techguy129

    "Cannot complete..."   "Initiate guest OS shutdown, tools not running..."

    SummaCollege Enthusiast

      Having this strange issue on our Horizon enivonment .

      When a user on a virtual desktop is logging off, we see the following message on our Virtual Center server:

      - Initiate guest shutdown | Cannot complete operation because VMware tools is not running in this virtual machine.

      The machines do actually shutdown!

       

      When checking the virtual desktops, VMware tools is actually running. Service is started and application is visable in icon tray.

      This is happening on our newly build environment (Horizon 7.7.0, W10 v1809), but also on our older setup (Older Horizon and W10 versions)

       

      Does anyone have any idea why this is happening and how to eleminate these messages? Don't know exactly where to start troubleshooting this...