4 Replies Latest reply on Mar 21, 2019 8:32 AM by mrstorey303

    Support Engineer Not Receiving Log Bundle

    mrstorey303 Novice

      I attempted to use the Skyline log transfer feature over the weekend - seemed to go really well - nice interface, associated with an open case, got email confirmation etc - but the support engineer claims not to have received the bundle - saying "I'm honestly not sure it's a newer product that I do not support"

       

      Is GSS fully onboard with Skyline?  Seems there's a disconnect here.