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Error activating Connector, unable to find a valid certificate

Hi all,

Upon trying to activate the vIDM Connector to Workspace ONE/IDM, straight after installation of the IDM component on our VESC server it prompted me to activate the connector via the browser based admin GUI but each time it fails with:

"Cannot activate with (https://xxx.vmwareidentity.com.au/). Error activating Connector, unable to find a valid certificate to https://xxx.vmwareidentity.com.au/SAAS/t/xxx/."

Where xxx = our tenant name.

I'm interpreting this message as it cant find a self signed certificate for IDM cloud tenant.

1. Is this a correct interpretation?

2. Where do I get this cert from, I cant find one for our IDM tenant?

"idm-connector-installer.log" file below.

---- Checking INSTALL_SOURCE ----

---- Checking JAVA_HOME ----

JAVA_HOME=C:\Program Files\Java\jre1.8.0_161

---- Processing command line arguments ----

HOSTNAME=xxx.xxx.xxx.xxx.xxx

1 File(s) copied

1 File(s) copied

---- Enable FIPS mode ----

---- Updating Settings ----

---- Creating Tomcat Instance ----

1 File(s) copied

---- Checking JAVA_HOME ----

JAVA_HOME=C:\Program Files\Java\jre1.8.0_161

        1 file(s) copied.

---- Deploying SVAdmin webapp ----

        1 file(s) copied.

---- Deploying Connector webapp ----

---- Updating runtime-config.properties ----

---- Updating Catalina.Properties ----

1 File(s) copied

---- Generating a unique instance Id  ----

--- Install Certificates ----

HOSTNAME=xxx.xxx.xxx.xxx.xxx

Generate root CA

Certificate stored in file <D:\VMware\IDMConnector\usr\local\horizon\conf\root_ca.cer>

        1 file(s) copied.

Certificate was added to keystore

Certificate reply was installed in keystore

Certificate stored in file <D:\VMware\IDMConnector\usr\local\horizon\conf\xxx.xxx.xxx.xxx.xxx.cer>

Importing keystore D:\VMware\IDMConnector\usr\local\horizon\conf\xxx.xxx.xxx.xxx.xxx.p12 to D:\VMware\IDMConnector\opt\vmware\horizon\workspace\conf\tcserver.keystore...

Warning: Overwriting existing alias server in destination keystore

A subdirectory or file C:\Users\SI0038~1\AppData\Local\Temp already exists.

Certificate was added to keystore

        1 file(s) copied.

        1 file(s) copied.

---- Installation complete ----

"idm-activation-request.log" file below too.

OK{"isSuccess":false,"message":"There was a problem activating this Connector."}

Regards, Leo

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