Hi CalsoftTechie,
I have vRA/SNOW Plugin V5.1 installed in my Kingstion ServiceNow Instance.
Reading the installation procedure and using the vRA Entitlement form it looks straight forward, but, I think I'm missing something.
Now I'm seeing the plugin generated User Criteria applying access correctly within the vRA User Portal Catalog (i.e. https://<snow-inst>/vra).
But, not against items also the Service Portals Catalog (i.e. https://<snow-inst>/sp).
I have corrected the Service Portal access with another User Criteria, however, this doesn't feel right.
Can you please tell me how:
- The vRA Entitlement records translate to User Criteria
- They relate to the Catalog Items when in Catalogs & Categories other than the vRA Catalog & Categories
- To best link the vRA Entitlements to Catalog Items in both the vRealize Automation Catalog & Service Catalog
Thanks in advance.
PeterH
