Clear cache and run again.
Cache can be cleared by writing cache.do and clicking Enter in serviceNow left nav pane.
Note- We have new version of application(V5.1)available on serviceNow store which has some fixes over V5.0.
Please use V5.1 instead of V5.0.
Tried clearing the cache with no luck..
I will get install 5.1 and let you know.
Thank you very much
Unfortunetely no luck.
I have upgraded the plugin, when I run the import catalogs, it show processing but nothing happens after that.
No events in the Log filed in SNOW
Have you given read, write, delete access to all tables mentioned over user doc?
If Yes please check if script include 'JSUtil' is marked accessible from all scope.
If this is also done then please delete catalog and categories data and re-import it.
Yes I yes access granted and made it accessible from all scopes.
I will recreate the catalog and test again.
I'm now getting error code code: 403 - Forbidden username/password combo when importing catalogs.
But when I register vRA it was successful
We have seen similar issue with one of the customer where he was able to import catalog items and categories but was seeing 403 - Forbidden username/password combo error for Resource import.
Issue was resolved giving required roles to Service user in VRA.
As per user Guide-
In order to import items, the integration users must be a business group manager within the business groups that you want ServiceNow to manage. The integration user does not require a role within ServiceNow.
Please check user roles in vRA which used for vRA registration in Servicenow and try importing again.
I use a service account and has been added to the business group management :-(
Getting below errors:
Exception caught inside VRASNRegisterVRA.updateAuthToken: Auth Token return NULL Check Mid Server
Try registering another service account in serviceNow
Still getting below"
- Exception caught inside VRASNRegisterVRA.updateAuthToken: Auth Token return NULL Check Mid Server
- Exception caught inside VRASNRegisterVRA.updateAuthToken: ConversionError: The undefined value has no properties.
Check MidServer status under left nav Mid Server ->Servers
Most probably there is an issue with MidServer
Manish, thank you very much for your assistance. ServiceNow is importing catalogs.
Last question, I have my vRA appliance in one vCenter, but vRA is configured to deploy in a different vCenter so when I request a VM via ServiceNow it's not deploying.
Should the appliance be in the same vCenter where the deployments will reside?
What error you are seeing for VM deployment when done through ServiceNow?
Also are you able to deploy VM for same blueprint within vRA?