11 Replies Latest reply on May 27, 2020 8:44 AM by tillmank

    VMware vRealize Automation ITSM Application V5.1.0 (ServiceNow Certified)

    Manish Patil Enthusiast

      Please find attached link for VMware vRealize Automation ITSM Application 5.1


      This file is certified by ServiceNow and available on ServiceNow store for download-ServiceNow store Link for ITSM V5.1

      Application XML will be available on VMware solution exchange as well.

      (As a best practice suggested by ServiceNow, you must use an application available on ServiceNow store for download on production instances for smoother auto upgrade to future release of an application.)

      Also find attached user guide for ITSM 5.1


      If you are using V3.0, V4.0 or V5.0 of an application, it must be removed before installing ITSM 5.1 to avoid conflicts.

      Details on how to remove older applications is narrated in user guide for V5.1


      Key Features

      1. This integration enables ServiceNow to integrate vRealize Automation(vRA) Suite with ServiceNow platform and provide the ability for ServiceNow users to access the vRA catalogs, resources within ServiceNow.
      2. Multi-vRA instance support
      3. The integration will allow end users to Request vRA catalog items from ServiceNow portal.
      4. The application will fetch categories, catalog items and resource data from vRA platform.
      5. The application will extend ServiceNow functionality to be able to render vRA catalog items into ServiceNow dynamically and manage vRA resources.
      6. Day2 operation actions performed in ServiceNow CMDB will be updated back to vRA platform by giving API calls to vRA.


      Fixes provide in ITSM V5.1 Over ITSM V5.0

      1. Dynamic dependent dropdown fixes
      2. Size, Image profile fixes
      3. Disk fixes for null error
      4. Token Encryption
      5. Improved Entitlement Module
      6. Access control fixes(ACL)
      7. Duplicate catalog item form section fixes