5 Replies Latest reply on Apr 1, 2019 5:54 AM by minivlab

    vCenter Server Appliance install success loop

    30hotham Novice

      Hi all,

       

      I have a VCSA 6.5u2 which was built from scratch (not upgraded). It functions fine in every way except for the management interface at port 5480. When I browse to the management interface I receive the tail end of the setup wizard with the close button. The close button does nothing nor does rebooting the server. I've also tried to force the URL to: https://my.domain.net.au:5480/#/login?locale=en but it just reverts to the installer complete page.

       

      At the moment this isn't causing any issues but I don't want to have this in my way when I have an urgent production problem.

       

        • 1. Re: vCenter Server Appliance install success loop
          30hotham Novice

          Any suggestions?

           

          I've found the following in vami.log. The error regarding firewall.conf may be false as our other VCSA 6.5 doesn't have that file either.

           

          2019-02-18T01:28:34.049 [30226]INFO:root:id=getUpgradeStatus, action=query

          2019-02-18T01:28:34.049 [30226]DEBUG:filelock:Acquiring lock /tmp/vmw-deploy-deploy_status.lck.upgradeLock

          2019-02-18T01:28:34.049 [30226]INFO:root:flow is: ['upgrade-import', 'firstboot', 'upgrade-export', 'upgrade-precheck']

          2019-02-18T01:28:34.049 [30226]INFO:root:upgrade-import: , ,

          2019-02-18T01:28:34.049 [30226]INFO:root:firstboot: succeeded, 100, Starting VMware Performance Charts...

          2019-02-18T01:28:34.049 [30226]INFO:root:getDeployDetails: firstboot: firstboot, 100, Starting VMware Performance Charts...

          2019-02-18T01:28:34.049 [30226]INFO:root:stage is in-progress, loading full JSON

          2019-02-18T01:28:34.049 [30226]DEBUG:filelock:Releasing lock /tmp/vmw-deploy-deploy_status.lck.upgradeLock

          2019-02-18T01:28:34.049 [30226]INFO:root:Response :

          <response><locale>en-US</locale><requestid>getUpgradeStatus</requestid><value actions="enabled" id="status">firstboot</value><value actions="enabled" id="progress">100</value><value actions="enabled" id="details">{

              "status": "success",

              "info": [],

              "question": null,

              "progress_message": {

                  "args": [

                      "VMware Performance Charts"

                  ],

                  "id": "install.ciscommon.component.starting",

                  "localized": "Starting VMware Performance Charts...",

                  "translatable": "Starting %(0)s..."

              },

              "warning": [],

              "error": null,

              "progress": 100

          }</value></response>

          2019-02-18T01:28:34.049 [30233]INFO:root:id=getInstallParameters, action=x

          2019-02-18T01:28:34.049 [30233]INFO:root:Response contains sensitive data.

          2019-02-18T01:28:34.049 [30242]INFO:root:id=dnsInfo, action=query

          2019-02-18T01:28:35.049 [30244]WARNING:vmware.appliance.networking.impl:Cannot open firewall configuration file '/etc/vmware/appliance/firewall.conf': IOError(2, 'No such file or directory')

          2019-02-18T01:28:35.049 [30246]WARNING:vmware.appliance.networking.impl:Cannot open firewall configuration file '/etc/vmware/appliance/firewall.conf': IOError(2, 'No such file or directory')

          2019-02-18T01:28:35.049 [30246]INFO:vmware.appliance.networking.utils:Running command: ['/usr/bin/netmgr', 'dns_servers', '--get']

          2019-02-18T01:28:35.049 [30246]INFO:vmware.appliance.networking.utils:output: DNSMode=static

          DNSServers=127.0.0.1 10.9.103.50 10.0.0.11

           

           

          error:

          returncode: 0

           

           

          2019-02-18T01:28:35.049 [30242]INFO:root:Response :

          <response><locale>en-US</locale><requestid>dnsInfo</requestid><value actions="enabled" id="hostName">myvcsa.my.domain.net.au</value><value actions="enabled" id="preferredDns">10.9.103.50</value><value actions="enabled" id="alternateDns">10.0.0.11</value><value actions="enabled" id="setting">MANUAL</value><status><statusCode>success</statusCode><statusMessage><id>com.vmware.applmgmt.success</id><default_message>Success</default_message><args /></statusMessage></status></response>

          2019-02-18T01:28:35.049 [30248]INFO:root:id=restartServer, action=query

          2019-02-18T01:28:35.049 [30248]INFO:root:Response :

          <response><locale>en-US</locale><requestid>restartServer</requestid><status><statusCode>failure</statusCode><statusMessage><id>com.vmware.applmgmt.install.invalid.marker</id><default_message>Missing marker</default_message><args /></statusMessage></status></response>

          • 2. Re: vCenter Server Appliance install success loop
            30hotham Novice

            Any suggestions?

             

            I ran 'vami_config_net' in the hope it would rewrite some config. Rebooted a couple of times. Still not luck.

            • 3. Re: vCenter Server Appliance install success loop
              daphnissov Guru
              vExpertCommunity Warriors

              If this is in production and you fear interference later, open a support case and have them look into it. This sounds like a strange issue.

              • 4. Re: vCenter Server Appliance install success loop
                Vijay2027 Expert
                vExpert

                Do you see a file: software_update_state.conf under /etc/applmgmt/appliance/ ??

                • 5. Re: vCenter Server Appliance install success loop
                  minivlab Novice

                  Odd issue, and this is just grasping at straws here but have you tried other web browsers or completely clearing cache/cookies?  Maybe something is hanging on