1 Reply Latest reply on Feb 5, 2019 9:11 PM by bigcircle

    Got Error message when access to vRA Service Catalog

    bigcircle Lurker

      Got Error message when access to vRA service catalog. Not every time but sometimes it occurs. (we are using vRA Plugin ITSM 5.0)

       

      Following is the error message from the log.

      REST call error found while verifying vRB with vRA: Method failed: (/component-registry/services) with code: 401 - Invalid username/password combo. Please contact System Administrator.

      (Check the log at  System Logs > Application Logs)

       

      Not sure if there is a relationship but we found below error messages in the log too.

      Exception caught inside vra_sn ps catalogForm Widget.setChoice: TypeError: Cannot set property "ReservationPolicyID" of undefined to ""

      Error in makeApiCallMethod failed: (/reservation-service/api/reservations/policies) with code: 401 - Invalid username/password combo

       

      Please advice the cause of error message and how we can fix it.