1 Reply Latest reply on Jan 28, 2019 6:06 PM by henswort

    VRASN 5 (vRA 7.5 + Kingston) vRA Catalog Items Visible without Form Details

    henswort Novice
    henswort Jan 24, 2019 12:43 AM

      I'm running vRA/SNOW Plugin V5 with Kingston.

       

      The Plugin is freshly installed, connected to vRA, and Catalog & Category data loads appear successful.

       

      I can see the vRA Catalog Items & Categories, but, when I attempt to open an item for ordering I see a spinning wheel for a while then a blank page:

       

      In the ServiceNow (SNOW) "System" Logs & "Integration - vRealize Automation" Logs I see "Exception caught inside vra_sn ps catalogForm Widget.else: TypeError: Cannot read property "widget" from undefined":

       

      However, I see all the Variables in the actual vRA Catalog Item record:

       

      I've triple checked the plugin install guide and everything seems in order EXCEPT my client won't allow "delete" permissions on the specified tables for audit reasons.

       

      Any help or leads appreciated.

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        • 1. Re: VRASN 5 (vRA 7.5 + Kingston) vRA Catalog Items Visible without Form Details
          henswort Novice
          henswort Jan 28, 2019 6:06 PM (in response to henswort)

          This issue has been solved.

           

          Fix: It turned out to be corrected by deleting the vRA Catalog Items (CI) from ServiceNow (SNOW), clearing the Catalog/Categories Import Last Run Time values, "Import Services and Catalog Items" from the Register vRA form.

           

          Theory: We have come to think that the import of the vRA Catalog Items (CI) were somehow getting effected/corrupted by preexisting CI fragments already in SNOW.

           

          In any event we are operational again.