13 Replies Latest reply on Jun 14, 2019 12:05 PM by alienmadness

    Service-now catalog item shows up, but no data / fields inside

    alienmadness Novice

      Hello.

      we are running ITSM4.0 with VRA 7.3.1 and Service-now Jakarta.

       

      We can import the catalog items into service now and are displayed correctly.  But when you click on the catalog item in service-now, no fields are displayed.  Can't see the CPU, MEM, Storage, or hostname fields.  the form is completely blank.

       

      We do see this error message in the Service-now debug log.

       

      VRASNImportCatalog.insertVariableValidation:  Exception Caught inside VRASNImportCatalog.insertVariableValidation:  ConversionError:  The undefined value has no Properties.

       

      any help or direction would be appreciated.