7 Replies Latest reply on Jul 17, 2019 6:55 PM by Aditya2018

    Log Collector

    seamusobr1 Novice

      Is there anything wrong with the log collector it was working before now we are getting the error below

       

       

      I am also the admin for the organization so should have enough rights

        • 1. Re: Log Collector
          Aditya2018 Hot Shot
          GS Skyline Support VMware EmployeesSkyline Community 2/2

          Hello Seamusobr1,

           

          You are facing the issue as the inventory refresh is not complete, Skyline compiles inventory every 48 hours, seems you tried to use LogAssist when the refresh was in progress.

           

          Please try after a few hours. 

          • 2. Re: Log Collector
            seamusobr1 Novice

            It has been like this for the past five days and we have not been able to attach log files to problem tickets. We did move the collector to a new organization under the guidance of VMware support

            • 3. Re: Log Collector
              Aditya2018 Hot Shot
              GS Skyline Support Skyline Community 2/2VMware Employees

              Hello,

               

              I will need your account details to look into the issue, I have sent you a private message with my contact details, please share your collector ID

               

              Regards

              • 4. Re: Log Collector
                seamusobr1 Novice

                I have raised an sr and have increased the permissions of the collector account to administrator but still will not upload logs. I have checked the log of the collector and it does not look like it is picking up requests from Skyline to start log collection is skyline able to send requests for this to the collector

                We need to get this working as we have issues with our vsan cluster

                • 5. Re: Log Collector
                  Aditya2018 Hot Shot
                  VMware EmployeesGS Skyline Support Skyline Community 2/2

                  Hello Seamus,

                   

                  I checked LogAssist from the Skyline internal interface, I can see all the options available.

                   

                  Please check if you are able to initiate a request, else we will need to schedule a meet to investigate further. 

                  • 6. Re: Log Collector
                    seamusobr1 Novice

                    I can initiate the request but it does not seem to send the command to the collector

                    • 7. Re: Log Collector
                      Aditya2018 Hot Shot
                      VMware EmployeesGS Skyline Support Skyline Community 2/2

                      Hello Seamus,

                       

                      Please provide more details on the status.

                       

                      Is the request initiated and stuck in 'In Progress' state?

                       

                      Also, please confirm if the collector is using Proxy to connect to VMware.

                       

                      Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.