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Hi, there are a few things to try.
First, you can ssh onto the ESXi host in question and verify that the ISO is actually reachable. The isoimages directory should be a working symlink to /productLocker/vmtools, verify like this:
ls -ls /usr/lib/vmware/
If the symlink is broken, rebooting the host can sometimes help.
If you don't want to go through all this, you can download the ISO manually from and connect it to your VM's virtual CD-ROM. The exact procedure is here:
However, be aware that Windows Server 2019 is not supported on vSphere 5 so there might be issues with VMware Tools.
Thanks for the reply. I went to the KB you mentioned to download the ISO. I ended up navigating to this folder:
However it turns out that the folder contains an executable, not an ISO:
Does that mean I run the EXE on the VM I just installed?
You should fix the original problem, which is working out why the tools won't install from the host.
Have you done as above and looked at the symbolic link and directory contents?
I have seen sda5 become corrupt, which is where the symlink points to.
I ended up downloading and installing the EXE on the Client VM. It now says that VMWare Tools us running but unsupported. However it seems to work satisfactorily.
Hi, that's cool. Glad it worked.
Best regards, Pavel