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GalNeb
Enthusiast
Enthusiast

vRA 7.5 Upgrade PreCheck fails IIS Server Not Responding

I am running the PreCheck to upgrade from vRA 7.4 to vRA 7.5 from vRSLCM.  It fails on only one item:  IISServer: IIS Server Not Responding on the IaaS Windows server.

I love the Error Recommendation:  "The IIS Server is installed and running, but does not respond.  See if prerequisite checker has other errors."  But, as I said, there are no other errors, just this one.

I have rechecked all of the pre-reqs in the installation manual https://docs.vmware.com/en/vRealize-Automation/7.5/com.vmware.vra.install.upgrade.doc/GUID-624C4494-....  I have also verified and followed the instructions in KB 2138781 and KB 59658  (which are virtually identical).  Still no love.

Any help would be appreciated.  I would like to know just what this check is checking?

Old enough to know better, young enough to try anyway
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r0j
Enthusiast
Enthusiast

Windows 2012 R2 or 2016?

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GayathriS
Expert
Expert

What happens if you bypass the pre-check in LCM for vRA upgrade ?

NOTE: Make sure you have a good back up of all appliance and components

Please consider marking this answer as correct and helpful if this helps you.

regards

GS

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KThorlund
Enthusiast
Enthusiast

Hi,

did you ever find out what the issue was?

I got the same - 2016.

Regards, K

gradinka
VMware Employee
VMware Employee

- one thing you can try is doing iisreset just before running the upgrade

- another is to bypass all pre-req checks on the vRA VA side by doing

touch /tmp/skip-prereq-checks

on the vRA VA console, and then running LCM again

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