There was an issue with validating your login credentials against our backend database

[Domesenn]

Hi HarishV,

I have the same issue, can you help me?

Many thaks.

[Yuva_1990]

Hi,

I'm sending you personal message,please share your company details with EA number.

Regards,

Yuvaraj

Skyline Support Moderator.

[Yuva_1990]

UPDATE

Raised this issue with our engineering will keep this thread updated.

Regards

Yuvaraj

Skyline Support Moderator

[verloren22]

Same issue for me.

[HarishV]

Hello Verloren22,

I have sent you a personal message. Please respond once you receive it.

[Domesenn]

Hi Yuvaraj,

Have you any news? Seems a diffused issue.

Regards.

Domenico.

[VolodymyrG]

Hello, I have the same issue. Can you help?

[VolodymyrG]

The issue was auto-resolved.

[coneym]

I am still having this issue

[Yuva_1990]

Hi Coney,

I would need the following Details to proceed further

Entitlement ID :

Company name:

Registered E mail Address:

I have sent the personal message with E-mail address,please reply to that with above details

Regards,

Yuvaraj.

Skyline Support Moderator.

[flea59]

I'm having the same issue.

Thanks

[antt1]

I'm having the same issue.

Thanks

[HarishV]

Hi,

I would need the following Details to proceed further

Entitlement ID :

Company name:

Registered Email Address:

I have sent the personal message with the E-mail address, please reply to that with the above details.

[HarishV]

Hi,

I would need the following Details to proceed further

Entitlement ID :

Company name:

Registered Email Address:

I have sent the personal message with the E-mail address, please reply to that with the above details.

[rnapiza]

I have the same thing

There was an issue with validating your login credentials against our backend database.

For Premier Services entitled customers (BCS/MCS/HCS/Telco), please file a Support Request under Product "Skyline Advisor" to get assistance:https://www.vmware.com/group/vmware/get-help/

For Production entitlement support customers, please proceed to the Skyline communities for assistance: https://communities.vmware.com/community/vmtn/skyline

[HarishV]

flea59 rnapiza

Hi,

Thank you for your post.

How are you trying to access Skyline Advisor?

Have you migrated the Skyline appliance to CSP or are you trying to use the VMware credentials?

If you have not migrated to CSP please try the My VMware link and let me know the result. The screenshot is given below for reference. Please try using Incognito window as well.

Please let me know when you registered to Skyline as well?

 

[mark49808]

Same problem. I went through the migration steps and am still getting that same error. Even tried an incognito window.

There was an issue with validating your login credentials against our backend database.

[HarishV]

Hello mark49808 ,

Thank you for your post.

If you have migrated to CSP recently it will take 48 hours to access the Advisor.

Please let me know when did you setup Skyline and when you tried migrating to CSP?

[rnapiza]

Hi,

i'm currently migrated my 1.30 instance... do i need to install v2, or will it update automagically?

[HarishV]

Hello,

Thank you for your post. Please install version 2.0.0.1 if you do not have the auto-update enabled.

If Auto-update is enabled in the collector Appliance then it should allow you to update to the latest version.

You can download and manually install the latest version by clicking the link below.

VMware Skyline Collector