1 Reply Latest reply on Dec 14, 2018 7:50 AM by vLingle

    unable to pair platform and proxy

    vmsysadmin201110141 Novice

      Hi all,

       

      new VRNI install. On the proxy, after setup is completed, I get an error: "Failed to parse provided shared secret. It can happen when wrong/partial key is specified." The key is correct.

       

      Any ideas on what to check for additional error messages? Thanks!

       

      =================================

      (cli) show-connectivity-status

      Platform VM

      Deployment UUID: U6e688008-5719-4ab2-b2a0-bc7ab602bd5c

      Deployment ID: DOO7IGC

      Instance ID: IOO7IGW

      Created On: Fri Feb 24 07:29:28 UTC 2017 (1487921368)

       

      IP Address: 192.168.0.20

      Netmask: 255.255.255.0

      Gateway: 192.168.0.1

      DNS nameservers: 192.168.0.4

      NTP servers: 192.168.0.1

       

      Gateway ping status: Success

      Upgrade connectivity status: Passed

      Support connectivity status: Disabled

      Registration connectivity status: Passed

      Registration status: Registered

       

      (cli) show-connectivity-status

      Proxy VM

       

      Customer ID: unknown

      Deployment UUID: Udb3e7195-063b-46c0-874a-5809e55c4a01

      Deployment ID:

      Instance ID: IPJBUBK

      Created On: Fri Sep  7 18:34:17 UTC 2018 (1536345257)

       

      IP Address: 192.168.0.21

      Netmask: 255.255.255.0

      Gateway: 192.168.0.1

      DNS nameservers: 192.168.0.4

      NTP servers: 192.168.0.1

      NTP status: InSync

       

      Gateway ping status: Success

      Upgrade connectivity status (svc.ni.vmware.com:443): Passed

      Support connectivity status (support2.ni.vmware.com:443): Disabled

      Registration connectivity status (reg.ni.vmware.com:443): Passed

      Registration status: Not Registered

      Platform VM IP/URL: 192.168.0.20

      Platform VM network connectivity status: Passed

      Platform VM Pairing status: Failed

       

      (cli) set-proxy-shared-secret Jy3bV5UP3m0nous+3ty9cvMiFbD1sT/23Y3LZZ+PFaeDiA5YDp4Xn5U4xcA8rpzPzu7EUZ7oVEusUm0Vp45LYqQA2Z55nLP0XO3vgYIAQlYnUyIvppsxATY1IWYEhO/+Cy/NdikSWTf0H72PwEaBPEg/d7VOLbel0V7K/vOyRn8=

      -e

      It may take some time to configure..

      Failed to parse provided shared secret. It can happen when wrong/partial key is specified.

      Please check pairing status after 15 minutes using CLI command 'show-connectivity-status'. If the problem persists contact VMware support.