5 Replies Latest reply on Dec 7, 2018 6:40 AM by robsisk1972

    Preparing the Master Image with App Vol agent

    robsisk1972 Novice

      Grettings all,


      So every time my test users logon, they see this:


      Although they see this message, All app stacks are attached and functional so I know the desktop is connecting to the App Volumes Server.  I'm calling this message a liar but I still want it to go away!


      I think it is related to my master image and the fact that I am releasing the IP address before creating a snapshot to deploy.  Once I release the IP on the master, it can no longer communicate with the App volumes server.   Then I shut the Master down to take a snapshot.   I think this error is being captured on the master and being displayed to the users once the snapshot from this master is deployed.   Anyone have the same issue?  Are you releasing the IP before you shutdown your Master to create a snapshot?  Are you killing the App Volumes agent before shutting down the master?



        • 1. Re: Preparing the Master Image with App Vol agent
          jlenag Novice

          While we do not release the IP before taking a snapshot we do stop the AppVolumes service before we shut down.  I would definitely try stopping the service before you release the IP and see if that makes a difference.

          • 2. Re: Preparing the Master Image with App Vol agent
            Ray_handels Master
            Community WarriorsvExpert



            I would do that suggestion indeed. Also check the svservice.log file on the agent VDI machine. You would also see it connecting there.

            What we do saw before is that the agent took to long to merge the appstacks and when Windows logon was finished it was still attaching/merging appstacks and throw out a similar error.


            If it is just this, you could hide the popup using this key

            Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\svservice\Parameters\HidePopups=1 (DWORD)


            Off course this is just fooling the agent to not show the message. I would still suggest looking into the svservice.log

            • 3. Re: Preparing the Master Image with App Vol agent
              PatrickBonich Lurker

              I had  case in with support for this same issue.  The problem appears to be fixed in 2.14.2.

              • 4. Re: Preparing the Master Image with App Vol agent
                Anandakrishnan Novice
                VMware Employees



                Are you using any certificate for your AppVol manager ?


                If not then "Disable certificate validation with App Volumes manager" while you installing agent on the VMs

                • 5. Re: Preparing the Master Image with App Vol agent
                  robsisk1972 Novice

                  I am using a certificate and I see nothing in the agent logs that make me believe it is a cert issue.    Also, I am on the latest agent.   I have proved it is not an image issue by unassigning all app stacks and the error goes away.  I can duplicate this on demand by stopping and starting the App Volumes Service.   As soon as I restart the service, the message pops up immediately.   It's almost as if it is programmed to show this message when the service starts.   I am using port 443 with enable cert validation and want to continue this.   Curios if someone grabs just a normal vm in their environment and stops and starts the App Volumes Service on the desktop.   Do you immediately get the pop up of "connection Error Unable to contact App Volumes Manager.   Virtualization is disabled"?   The message pops up before it could possibly go out and attempt to connect to the App Volumes Manager.   It is instantaneous.