You have to take the PSE version of the exam if you took your training with a VMware IT Academy (VITA).
VITAs are academic institutions (eg. college/university) that offer authorised VMware training.
You can only book the PSE exam using a special voucher code that the VITA issues you when you've completed the training.
If you took the training with VMware directly or a VMware Authorised Training Center (VATC), you would take the regular exam.
It sounds like you took your training with a VITA, but then took the regular exam (rather than the PSE version) - this essentially means that VMware have no proof that you completed your training, therefore they cannot award you the certification as you haven't officially met all the requirements.
so the regular exam that i took directly with VMware doesn't get me certified ? i mean why would vmware have a certification path on the website and when you follow that path then they tell you its a wrong exam , i mean i did all this as per their website recommendation
Not if you took your training with a VITA, no.
The path on their website is for the vast majority of folks who take their training with VMware or a VATC.
VITAs usually guide their students about the PSE exams, they issue the vouchers for those exams - you should talk to whichever VITA it was who you did the training with.