9 Replies Latest reply on Oct 3, 2019 4:06 PM by mc1903cae

    Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

    perceptiv Lurker

      All,

       

      Weird thing happening.

       

      I do an upgrade from 6.7 and all seems well, except the fact that there is no trace of the Update Manager tool after vCenter restarts.

       

      In an attempt to solve this I did:

      • Re-register the Update Manager with  /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py register_vc
      • Resetting the database using /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py reset-db and cleaning out the patchstore folder
      • Restarted vCenter

       

      None of it helps. Rolling back, Update Manager re-appears without an issue and works fine.

       

      So, after investigating a little more, I discovered one weird thing. After rolling back to 6.7.0-9433931 and checking that everything works fine, I go to the VCSA using SSH.

      After I stage update 1 ISO using the VCSA console and run software-packages list --staged, this is the output I get:

       

      VMware vCenter Server Appliance 6.7.0.14000

      Type: vCenter Server with an embedded Platform Services Controller

      Last login: Sat Oct 27 16:44:21 2018 from 10.x.y.z
      Connected to service

          * List APIs: "help api list"
          * List Plugins: "help pi list"
          * Launch BASH: "shell"

      Command> software-packages stage --iso --acceptEulas
      [2018-10-27T17:12:40.300] : ISO mounted successfully
      [2018-10-27T17:12:41.300] : Evaluating packages to stage...
      [2018-10-27T17:12:41.300] : Verifying staging area
      [2018-10-27T17:12:41.300] : ISO unmounted successfully
      [2018-10-27T17:12:41.300] : Staging process completed successfully
      Command>
      Command>
      Command> software-packages list --staged
      [2018-10-27T17:12:54.300] :
              leaf_services: ['vmware-pod']
              thirdPartyInstallation: False
              rebootrequired: True
              buildnumber: 10244745
              productname: VMware vCenter Server Appliance
              summary: Update for VMware vCenter Server Appliance 6.7.0
              version_supported: ['6.7.0.10000', '6.7.0.11000', '6.7.0.12000']
              updateversion: True
              name: VC-6.7.0U1-Appliance-FP
              severity: Critical
              TPP_ISO: False
              category: Bugfix
              eulaAcceptTime: 2018-10-27 17:12:41 CEST
              kb: https://docs.vmware.com/en/VMware-vSphere/6.7/rn/vsphere-vcenter-server-671-release-notes.html#full_patch
              releasedate: October 16, 2018
              vendor: VMware, Inc.
              version: 6.7.0.20000
              size in MB: 1829
              tags: []
      Command>

       

      So, it seems this update is not supported on my version, although upgrading itself works without any issue other than Update Manager.

       

      I haven't been able to find any article on this issue anywhere just yet, so any help in this regards is very much appreciated.