I'm attempting to install the ServiceNow vRealize plugin (i.e. "VMware_vRealize_Automation_ITSM_Scoped_Plugin_4_0") on my Kingston instance (Build tag: glide-kingston-10-17-2017__patch9-09-05-2018) but getting these errors:
"Could not find a record in sys_user for column run_as referenced in this update"
"Could not find a record in sys_user for column user referenced in this update"
I can see that Users in my instance do NOT have either the "run_as" or "user" columns.
I can also see several "run_as" options in the available list (e.g. "API Stats Scheduled Script Execution->Run_as", "Audit->Run as")
And several "user" options (e.g. "Audit->Run as", "Bookmark->User")
But, which ones to use?
Anyone got a fix for this?
Thanks in advance.
New information: After looking deeper into the sysauto_script code I can see that it is looking for a user of "1914c575db920300435fd001cf961952" in every case.
Here are some code snippets:
But, I cannot determine if this user exists or if the plugin/update set is attempting to create it.
Any clues on a fix are welcome.
Message was edited by: Peter Hensworth
Recommendation from Plugin Support is to accept these errors as they are not important.
Here's the actual advice:
"Errors are due to scheduled jobs are set “run as”-developer user profile which is not available in your environment.
Accept all errors related to sys_user."