0 Replies Latest reply on Oct 22, 2018 4:04 AM by KenBerry

    Cloud connector stopping

    KenBerry Lurker

      hi we have an issue with our current environment 8.1.5.0    

      we get this in the logs

      Process Name: CloudConnector.Service

      Process Identity:

      Error obtaining Application Identity: Object reference not set to an instance of an object.

      *******************

       

      2018/10/22 10:46:24.238 AIRWATCHAPP1 dd0f0072-d3af-41ff-bf87-c3a99cee3eb3 [0000000-0000000]   (4)  Error AirWatch.CloudConnector.CloudConnectorService.TasksFailed All listener threads have terminated; killing application.

      2018/10/22 10:46:24.254 AIRWATCHAPP1 dd0f0072-d3af-41ff-bf87-c3a99cee3eb3 [0000000-0000000]   (4)  Info AirWatch.CloudConnector.CloudConnectorService Stopping CloudConnector 8.1.5.0

      2018/10/22 10:47:03.099 AIRWATCHAPP1 00000000-0000-0000-0000-000000000000 [0000000-0000000]   (4)  Info AirWatch.CloudConnector.CloudConnectorService ****************************************************************

      2018/10/22 10:47:03.161 AIRWATCHAPP1 00000000-0000-0000-0000-000000000000 [0000000-0000000]   (4)  Info AirWatch.CloudConnector.CloudConnectorService * Starting CloudConnector 8.1.5.0

      2018/10/22 10:47:03.505 AIRWATCHAPP1 43b20f7f-6251-4dc6-b1ff-576841aef513 [0000000-0000000]   (4)  Info AirWatch.CloudConnector.CloudConnectorService._GetLatestInstalledDotnetVersion .NET framework version 4.6.1590.394806

      2018/10/22 10:47:03.520 AIRWATCHAPP1 43b20f7f-6251-4dc6-b1ff-576841aef513 [0000000-0000000]   (4)  Info AirWatch.CloudConnector.CloudConnectorService.CheckForUpdates Checking for update with https://airwatchapp1.faht.fife/AirWatch

      2018/10/22 10:47:05.533 AIRWATCHAPP1 43b20f7f-6251-4dc6-b1ff-576841aef513 [0000000-0000000]   (4)  Info AirWatch.CloudConnector.CloudConnectorService.CheckForUpdates This component is up-to-date!

      2018/10/22 10:47:05.564 AIRWATCHAPP1 eee31802-5ba5-40a1-80e9-059d29829c09 [0000000-0000000]   (15) Info AirWatch.CloudConnector.AccServiceListener.ListenForRequestsLoop/1 Listener thread started.

      2018/10/22 10:47:05.798 AIRWATCHAPP1 eee31802-5ba5-40a1-80e9-059d29829c09 [0000000-0000000]   (15) Error AirWatch.CloudConnector.AccServiceListener.ListenForRequestsLoop/1 ACC Listener Task faulted with state SecurityError; exiting.

      *** EXCEPTION ***

      System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

         at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

         at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

      System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

         at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)

         at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)

      Diagnostics Context

      *******************

      anyone know why this would happen ?