2 Replies Latest reply on Oct 13, 2018 8:54 AM by erikmaaloe

    Fusion 11 Pro on Mojave: vmtoolsd.exe not running

    erikmaaloe Lurker

      After upgrading to Fusion 11 Pro on macOS 10.14 Mojave VMware Tools are installed / upgraded, but vmtoolsd.exe is faulting on my Windows VM (Windows 10 1803 Enterprise 64-bit).

       

      Windows Event Viewer reports:

      Faulting application name: vmtoolsd.exe, version: 10.3.2.6765, time stamp: 0x5b8e5894

      Faulting module name: vmtools.dll, version: 10.3.2.6765, time stamp: 0x5b8e581a

      Exception code: 0xc0000005

      Fault offset: 0x0000000000010007

      Faulting process id: 0x1f68

       

      VMware Tools are partly running, but missing features like copy/paste.

       

      Any help or workarounds will be appreciated.

        • 1. Re: Fusion 11 Pro on Mojave: vmtoolsd.exe not running
          Parveen1988 Enthusiast

          Hi There,

           

          Looks like the some of the tool files are missing.

           

          First make sure you take a backup or create a snapshot of the current state.

           

          Now, tell me, what is the status of the "VMware tools" when you go to the Fusion Menu Bar-Virtual Machine

           

          If it still says, "Install VMware tools" that means the tools have not been installed properly.

           

          1. Go to Services.msc and see if VMware Tools is running, I assume it's not. See if you could restart it.

          2. If this doesn't resolve your issue, then you need to delete VMware tools manually.

          3 Uninstall VMware tools from control panel.

          4. Delete VMware tools folders from below locations on the VM(mind, you might have to really focus with mouse because Mouse would behave waywardly.

          C:/Program Files, ProgramData, AppData/Local/Roaming.

          5. Restart the VM.

          6. Install VM tools.

           

          This should resolve your issue.

          • 2. Re: Fusion 11 Pro on Mojave: vmtoolsd.exe not running
            erikmaaloe Lurker

            Hi,

             

            It worked. But I had to go through all the steps, including manually deleting the VMware folders.

             

            Many thanks for the help!